FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is based on the size, type, and pattern of the tile being installed. The most budget-friendly option is typically 12x12 or 12x24 tiles in a stacked pattern, while rates are higher for larger formats like 24x48, as well as for glass tile and mosaics, which require extra time and precision. Depending on when you reach out, we may be able to include premium thinset mortar at no extra cost. We also offer free crack isolation and sealing, and we're happy to assist with moving small furniture before starting. For larger projects, we can even pick up your tile materials from your chosen supplier at no charge, helping make the process as smooth as possible.
- What is your typical process for working with a new customer?
We start by listening closely to your needs and goals for the project. After a quick consultation—either in person or over the phone—we provide a clear estimate based on tile size, layout, and any special requests. Once approved, we schedule the work at your convenience and communicate every step of the way to ensure you’re satisfied. Our goal isn’t just to finish the job—it’s to earn your trust. We take pride in doing our best work every time, because referrals are the ultimate compliment.
- What education and/or training do you have that relates to your work?
Our team brings over 10 decades of combined experience in the tile industry, with deep hands-on knowledge in both residential and commercial projects. As the owner, I’ve attended UC Berkeley and intend on returning to receive a bachelor’s degree in civil engineering once the business is fully up and running. Our plan is to combine professional craftsmanship with ongoing education to deliver quality work that’s built to last.