I have always gone to the "big box" stores for general computer questions and also for getting my computer fixed so that my business would be fully protected. After discovering Lingows, I will never use the "big box" stores again. When I first contacted Lingows, Matt was very helpful and extremely knowledgeable when it came to whatever question I had. He provides great customer service and is very good at communicating. I immediately felt comfortable and trusted him with my computer. He ran a security system scan and found close to 16 viruses and of those 10 of them were major threats. The "big box" stores never found any viruses. However, when Matt found these viruses, they were located inside a "back up" file that the box store never could find. They always just told me I needed a new computer, more memory and better virus protection. Thanks to Matt over at Lingows, my computer runs much faster, and is up to date on all security protection. I recommend them to anyone I talk to. Thanks again!