We called Creative Technologies because one of our desktop PCs was showing a black screen and "no operating system," and another desktop all-in-one would only boot into a blue screen.
Abel was on time, polite, relaxed, competent, and friendly. After quickly diagnosing our problem as one related to the recent large upgrade of Windows 10 (!), he tried a few fixes. When the attempts failed, he took both computers back to the shop to work on.
The black screen desktop was toast, as expected, and the operating system needed to be reinstalled (which he did). He was able to fix the other "blue screen" issue and save the data. My wife and I felt he had done the best anyone possibly good in a bleak situation.
While he was at it, we asked he replace a broken blue-ray optical drive, which he did.
We felt the price was fair, that Abel's communication with us on the work was excellent, and that his follow-up was very good. We were pleasantly surprised that, unasked, he worked over the weekend to get the job done.
We had hoped to save some of our key data from the "black screen" computer, but files Abel salvaged turned out to be corrupted. Fortunately we had backed up some important data onto thumb drives and some in the cloud, so the "black screen" crash was not a total disaster. And the computer itself is working fine with its new op system.