Jason was quick to respond via the app and in my experience was available to come right away each time I called. I chose him based on his reviews and his quick responses. The actual work was done quickly and turned out well. I initially inquired about pricing and general questions for a home theatre installation in a new build townhome. I have always completed my own setup of my audio receiver and speakers to my AV equipment, but wanted a cleaner look with less wires showing. After the initial consult, I decided to have Jason install a couple of low voltage outlets behind the tv (that I mounted myself), another electrical outlet behind the mounted tv, and install three in-wall speakers above the tv (L/R & C channels). The way it works with him is he shows up, tells you how much what you want is gonna cost you, and then you pay $75 trip charge which he applies to your payment in the end. If you end up not hiring him you’re out the $75. It’s apparently a common sales tactic but weird to the customer because you don’t know anything about this person or what their prices are before they show up and you’re already committing invested $75. Although Jason talks with professionalism, he’s very transactional and doesn’t provide much for rapport building. His suggestions are more for general population not catered to your needs. For example he suggest some inexpensive round ceiling speakers for my R/L channels on the walls. Anyone who knows anything about home theatre speakers know that round ceiling speakers are not going to be a viable option to replace main speakers. He also suggested some other off brand speakers on amazon that would “get me the most bang for my buck” and offered to order them for me. I thought I was working with the pro who would use his expert experience to give me the best recommendation, but found that I still needed to do my own research. If you don’t know what to ask you may have surprises later. Like I assumed the price he quoted was going to get me a home theatre installation, like I inquired about. But I was surprised when he installed the 3 in-wall speakers and the wall outlets and said he was done. There were speaker wires hanging out of the low voltage outlet that weren’t connected to the receiver, nor was the hdmi cable from the tv, etc. No big deal, just wasn’t what I expected. Might be a bit of a financial surprise to someone who doesn’t know how to install it themselves and who at the last minute would have to come up with more money to get it done. I realized the speaker wires weren’t even cut so I could plug them into the receiver port - but he cut them upon my request. I had some additional work for him that popped up, like installing two additional power outlets upstairs and he was able to add that onto his workload, even going to the nearby Lowe’s and getting additional supplies that were needed. He came back a week later to check the electrical outlet at my request because I was having the living room outlet fuse trip every 5 min. He said I have a warranty on his work, which was nice, and the trip charge was free. He charges premium prices, and I learned that his prices differ based on what he’s doing for you. For example, if he’s mounting the tv, the electrical outlets are $49 but for me they were $79, despite paying $230 just to install 3 speakers in the wall. All in all I would say I would recommend him to friends but I would set their expectations as to the experience they will get with him. I don’t have any other people to compare him to other than my experience in life dealing with car audio installers, and I would say he’s about the same. They are pricey, aren’t big on customer experience, and treat you like you should know everything about car audio.