Any remodeling project poses a potentially major strain on time, money, and peace of mind, no matter the size. TVL Creative provided my husband and me a level of service and support that made our project not only survivable, but successful far beyond our expectations, through creativity, communication, problem-solving, follow-through, and commitment to the highest possible standards.
To start, Ashley C. met with us to explore what we envisioned for our project. She listened carefully, offered feedback (including gentle re-direction when our ideas weren’t practical or appropriate) and then provided us with renderings that perfectly captured what we wanted.
Once we made a commitment to TVL, Ashley provided us with several options for contractors and subcontractors. The people with whom we met were knowledgeable and experienced, and their pricing was competitive and reasonable. We were able to begin our project in a timely manner.
The final plan for our project included popcorn ceiling removal on two floors (including vaulted living room ceiling,) lowering of a 6” raised living room floor, installation of recessed lighting in two rooms, new kitchen island with pendant lighting, new half bath, new paint for walls and doors on the first and second floors, hardwood floor installation on the first floor, new carpet on the second floor, 88’ of custom steel railings for the loft and staircase, new wood stairway risers, a new fireplace mantel and insert. Estimated timeline was two months.
After the work began, Ashley directly supervised our progress via site visits every other day. As glitches arose, she was quick to respond. She set up a meeting with one subcontractor, helped us articulate our concerns, and added in her observations. In another instance, we texted her after 5 pm on a Monday when we noticed a light fixture wasn’t level. She texted the contractor, who contacted the electrician, who arrived at our door on Tuesday by 4 pm to fix it.
Ashley and I worked together to select all finishes, including paint, stain, carpet, tile and hardwood flooring. In addition, she helped me shop for furnishings including rugs, light fixtures, faucets, door hardware, and recycled barn wood. She handled all ordering and materials, and followed up if items were delayed.
Everything but the steel railings was finished in less than two months, and those were only delayed for a couple of weeks. Now that it’s done, my husband and I can’t believe the incredible change in our house. We feel like we’re living in a design magazine photo spread! We couldn’t be happier with the results and the process.