We contacted Gino when our toshiba laptop got a virus. Before contacting him we called norton since we had their antivirus program. Norton offered to take care of the problem for $100 flat even though we have been their long time customers. That seemed slightly high so we looked around and others wanted to charge based on the amount of time the work would take them. When we called Gino it all became simple, he had a flat rate for virus removal and it was lower than everyone else's, even norton's, we were impressed and went with him.
Gino took care of the problem very quickly, and didn't charge us any extra even though the virus was complicated and had caused problems with the operating system of the computer.
Since Gino wasn't home when we picked up the laptop I still had a few questions. I emailed him the next day and asked questions as to what the problem was and how he solved it. He went in detail answering all my questions and installed two new antivirus programs for us as well. He also answered my unrelated question about a recommendation for a school computer, he gave me a lot of information and even gave me a link to a specific laptop.
Gino went far beyond what he was paid to do and we were very impressed, it was all done quickly and our toshiba is working great! I definitely recommend him to everyone and will return to him with any future computer problems!