Dr Mr Pokorny,
We would like to express our sincere thanks and appreciation to you and your entire organization for your recent work accomplished at our home. Please accept this letter as a true testimonial regarding your outstanding services.
We were unfortunately faced with a "water intrusion" issue that caused considerable damage to one of our bedrooms. Starting with your "water remediation" Emergency personnel, and continuing through the process of preparing and submitting estimates for our Insurance Company, repair and rebuild, etc, and ending with a final inspection, your people were superb. Please acknowledge on our behalf ALL of the personnel involved, including both in-house and subcontractor personnel.
Lastly, it is important to note that in our opinion, there has been a rather significant decline in the caliber of service that is currently available from all too many service, repair and maintenance organizations. Your company on the other hand offered QUALITY, TIMELY, PROFESSIONAL, FRIENDLY, and COURTEOUS interface and JOB EXECUTION.
We have already made efforts to make people in our community aware of your company and exemplary service.