The hard drive on my home office desktop computer crashed. I contacted Thumbtack to locate a professional computer repair expert in my area, and within an hour received at least six offers to help me. However, my eye was drawn to Eric Margolis of PC Rescue Tampa, LLC, because of his detailed and comprehensive offer. I also went on to other websites, including Yelp, to read customer reviews about Eric, and came away more than satisfied that "he was the guy for my job." I called Eric on a Saturday afternoon, explained my situation, and Eric came to my place immediately. The news was not good: the hard disk was shot (94% corrupted, as it turned out). Eric spent well into that evening replacing the hard drive, replacing my operating system (exactly the way I wanted it!), and recovering my seemingly-lost data. While on that visit, I mentioned that my mother's laptop was also incredibly slow due to upgrade from Windows 7 to Windows 10, and Eric took this with him and returned it a day-and-a-half later with Windows 7 re-installed and all her data files logically ordered; it now operates "lightning" fast! Eric followed up on his second visit to reconnect two printers to my desktop, installing new drivers and the latest software updates. Eric's last visit was this weekend to import some critical data files that he had found (on a second pass) and cleaning up and logically ordering my desktop icons. After he and I were sure that we had gotten virtually everything back onto my computer that was there before the crash, Eric deleted all my data files from his back-up drives while I looked on, giving me peace of mind. It was a long, nerve-wracking, and tiring experience for both of us (over 20 hours on 3 visits at my place and more time at his lab), but Eric got it done very well and successfully.
What I liked most about working with Eric is that his solutions are conservative and "old-school," meaning he prefers simplicity over the latest "bells and whistles." As he explained to me, he does not want to add "layers and layers" of unnecessary software that will slow down the machine. He wants his customer to be happy with the result.
In my case, I couldn't be happier! Eric is fun to work with, incredibly patient, very prompt with his appointments, and very reliable (e.g., he even e-mailed me a link to improve a MS Office function AFTER he had finished fixing my computer, just as he said he would, asking for feedback if a newer update was available)! Sitting along side him while he works, you know immediately that he really "knows his stuff," his 25 years of hands-on experience really shine through. He will explain what he is doing and even tutor you with how to do things correctly if you don't know or don't understand something. With Eric, it's not about money (his fees are very, very reasonable) or rushing through the job. You get the sense he really loves what he does and, more importantly, that he truly enjoys helping his customer.
Bottom line: I would highly-recommend Eric Margolis of PC Rescue Tampa to anyone in the Tampa Bay, FL, area who has any kind of computer problem or issue! I will definitely recommend him to all my business clients and personal friends from now on!