"Craig responded quickly to my initial request for a repair for my laptop. His pricing was slightly lower than the fixit place in Wal-Mart, but unlike those guys, I felt like I could trust him with my laptop that contains sensitive information. My hard drive died and while he was willing and able to recover my info, the fixit guys were only interested in installing a new hdd. The final cost was consistent with the initial quote. It did take longer than I had hoped, but he recovered all of my info, and when I got my laptop back, I couldn't tell that anything had ever happened. I was also super impressed that he was able to recover some important photos that I had failed to backup and get those to me within a day, saving me a lot of time, money, and business. Craig was also willing to work with me on delivery, meeting me close to my home and at my convenience. Overall, I would highly recommend Craig if you aren't in a hurry and you value the information on your laptop. I would support that by saying that the time it took him to fix my computer included time to order parts and time to transfer all of my data from the old hdd to a new one. I have waited several weeks to leave this review and my computer still works like a dream. Thanks, Craig! Great service and great work!"