From Barry H.
Anytime Anywhere Movers
Customer Review for Thumbtack
On December 20, 2024, I used Thumbtack to hire “Anywhere, Anytime Movers” to move items from my storage units to my home. What I expected was a reliable and professional moving service . What I received was anything but.
I spoke with the owner on Friday evening to book the move . I described the job in detail, explaining that I had three storage units (1: 10x10, 2: 5x5) and asked if they could accommodate the task. The owner stated that he couldn’t provide specific details until I paid a $100 deposit for a truck. I complied, and he gave me a time of 7-8 AM Saturday morning with an expected cost of $125/hour for two movers and a 27-ft truck.
I arrived at the storage facility at 7:34 AM Saturday. Only one mover was present. I showed him all the units and explained what needed to be moved . Around 8:30, the second mover (I assume the owner) arrived and began helping. By 9:00 AM, I was informed that I needed to purchase contractor bags to pack loose items because they “get paid to move, not pack.” I rushed to Home Depot, bought the bags, and even helped pack and load items to keep things moving.
Despite my efforts, the process was incredibly slow. At 9:00 AM, I started to feel like more time was being wasted than work being done. By the time the truck was full , only one unit had been cleared, and I was informed a second trip would be needed. I reluctantly agreed and paid an invoice of $786. However, moments later, the owner canceled the invoice and sent a new one for $911, claiming the additional charge was for the second trip.
Here’s where it got worse: Instead of returning to clear the third unit, the mover packed items into my personal vehicle without my consent. If I had known I would be moving items in my own car, I would never have hired them. The remaining items in the third unit couldn’t fit in my car, and the mover refused to use his own vehicle or return with the truck. I had to hire another company, Mary Movers, for $350 to complete the job.
To add insult to injury:
• My 55” televisions (all four of them) were broken.
• Priceless picture frames and artwork were damaged.
• The original storage unit they claimed was “empty” still contained a large amount of my belongings.
I paid $1,011 for a job that was never completed and caused significant damage to my property. I disputed the charge with my bank and reached out to the company for an explanation or resolution but received no response.
Thumbtack, this is unacceptable. I trusted your platform to provide reliable small businesses, and I was completely let down. This company should not be allowed to operate on your platform. I have pictures, videos, and evidence to support my claims. I am beyond dissatisfied, upset, and angry.
Thumbtack, I urge you to review this company’s practices immediately and provide a resolution. As of December 28, my belongings are still in storage because I cannot move them in my car, and I had to pay additional movers to finish the job.
This company is unprofessional, unreliable, and predatory. I hope to see a resolution posthaste, as no one else should have to go through this.