From Thumbtack Customer
P&J Legacy of Comfort
0 ⭐️
I called this company for ONE primary reason: I had a vent dripping water from my ceiling and wanted to know why. I also asked for an estimate to add some additional vents, but that was an afterthought.
To their credit, they were apparently able to diagnose everything in my house except the actual reason I called.
After the visit, I received a call informing me that I needed approximately $2,400 worth of sensors and refrigerant work. Oddly, no one could explain why my vent was dripping water—the entire purpose of the service call. I also never received the estimate for the additional vents I requested. Again, not the priority, but still noteworthy.
When I declined the repairs and stated that I wanted a second opinion, I was then offered a “discounted” price of around $1,600. Shortly thereafter, I was informed that my unit is only about five years old and that some of the parts might be covered under warranty. As a consumer, I found myself wondering why that information wasn’t part of the initial $2,400 conversation. To add, when I question her she says: “Well you can google it”. 🚩🚩
To make matters even more interesting, the evening after they left my house, my AC—which had been cooling perfectly fine before the appointment—was suddenly no longer cooling properly. Let me be crystal clear: I have absolutely no evidence that anyone caused this. I’m a nurse and fully understand that correlation does not equal causation. Sometimes timing is just timing. But I think most people would agree that the timing was… unfortunate.
Concerned, I contacted an HVAC technician who had been recommended to me by a friend. He came out the very next day. Within minutes, he identified a clogged condensate drain—the exact issue causing the water leak that I had originally called about. He also drained standing water that had accumulated beneath the attic unit, something that had apparently gone unnoticed during the previous inspection.
He then addressed the cooling issue, cleaned up the work area, and left my system functioning properly.
My final bill with the new guy?
$320.
So, to recap my personal experience:
* I called Company A because my vent was leaking water.
* Company A quoted me $2,400, then $1,600, and never identified the cause of the leak.
* I got a second opinion.
* The issue I originally called about was identified and corrected.
* My house cooled properly again.
* The total cost was $320.
I cannot speak to anyone else’s experience. I can only say that obtaining a second opinion was one of the best financial decisions I’ve made this year.
