Sheila helped me out a great deal and was very respectable, quick to respond, and professional. Precisely, she helped me to pinpoint what was wrong with my laptop and gave me some suggestions on what to do next. Though she didn't do any physical work/repairs for me, her advice was excellent and appreciated. I hope to not need many computer repairs in the future, but if I do, I plan on turning to Sheila to get the job done. Thanks!