House Cleaning

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Q & A

Answers to commonly asked questions from the experts on Thumbtack.

What’s the best way to set up a consultation or an appointment with a house cleaner during the COVID-19 pandemic?

The best way to set up a consultation with a house cleaner during the COVID-19 pandemic is by using virtual, online tools. Start by performing an online search for local house cleaners. Message them to set up either a phone call or video call to perform a consultation. During this call, they can give you recommendations and may be able to estimate the cost of their services. Be sure to discuss whether they accept virtual payments and any precautions they can take to perform the job safely.

Can I use digital payments to pay for house cleaning?

Not only do many house cleaners accept digital payments through platforms like Zelle, PayPal, Square Cash, Google Pay, Venmo and more, but this may become more common as the COVID-19 pandemic pushes more service workers to digitize. This means you can pay your house cleaner without making physical contact or handling money. 

If cleaning is absolutely essential during the current crisis, consult with the house cleaner beforehand to ensure a safe monetary transaction that complies with current government guidelines and recommendations for social distancing.

Are there ways to be safe if I hire a house cleaner when social distancing?

If you hire a house cleaner to clean the inside of your home, do not make physical contact. Stay at least 6 feet apart at all times, sanitize any surfaces after cleaning and wash your hands thoroughly. Exchange all payments digitally instead of with cash. When contacting a house cleaner, put a plan in place to ensure everyone's safety.

How can I find out if a house cleaner is considered an essential COVID-19 service provider?

A house cleaner is generally not considered an essential service sector during the coronavirus pandemic. To find out which services are considered essential, visit your city and state government, and read their guidelines. A national list of essential service providers can be found on CISA’s Identifying Critical Infrastructure During COVID-19 site. This webpage lists 16 different infrastructure sectors considered to be essential. However, not all jurisdictions follow CISA’s definitions of critical infrastructure.

Does a house cleaner need to enter my home?

Yes, in almost all cases a house cleaner needs to enter your home. However, a cleaner may not need to enter your home if they are solely cleaning outside areas. 

There may be some cases in which a cleaner is necessary. If so, take precautions — avoid being in the same room, make no physical contact, sanitize any surfaces and pay through a digital service instead of using cash.

Do house cleaners offer remote or virtual services?

House cleaning is generally done in person, but some may be willing to offer remote services. If you find a house cleaner’s profile that states they’re offering remote services, contact the pro to talk about your options. 

If you’d rather hire a house cleaner to clean your home when the pandemic is over, you may be able to book an appointment at a later date. Start by comparing local house cleaners in your area side-by-side.

Should I hire a move-out cleaning service or do it myself?

You may benefit from hiring a professional move-out cleaning service, depending on your budget, time frame and whether you will be getting a deposit back. Hiring a cleaning service takes the stress out of your move. But if you’ve had your house regularly deep-cleaned, or if your landlord will charge you for cleaning anyway, you can save costs by DIY-ing it.

What is the difference between a housekeeper and a house cleaner?

Although some house cleaning and housekeeping duties might overlap, a house cleaner is charged with the top-to-bottom cleaning of a home. House cleaner duties typically include basic and deep house cleaning, such as washing and sanitizing countertops, floors, tubs, toilets, kitchens and more.

Housekeepers or maids are hired to lightly clean and maintain certain aspects of the home. This might include dusting, washing dishes, changing sheets, doing some meal preparation and restocking the client’s groceries and personal care products.

It’s also worth noting that a housekeeper or maid is usually one individual employed to a home (sometimes hired as a live-in), while a house cleaner is oftentimes accompanied by a team of cleaners. 

What are the different types of house cleaning services I can get?

There are several services offered by professional house cleaning companies, each suited for a different purpose. These services include:

  • Standard cleaning, which is a basic cleaning typically done on a weekly or monthly basis;
  • Deep cleaning, which is a detailed cleaning with more intensive work than a standard clean;
  • Move-in and move-out cleaning, which is a detailed service preparing a home for residents moving in or out;
  • Green house cleaning, which is a service that uses eco-friendly cleaning supplies and products. 

Aside from the type of cleaning services available, homeowners may also choose daily, weekly, monthly or one-time services.

How much should you tip maids or cleaning services?

Tipping between 15 and 20 percent is considered an appropriate tip for maids and house cleaners — just as it would with a barber, food delivery driver or taxi operator. During the holidays, you might want to consider tipping a bit more. 

It’s important to note that some housekeeping and maid services might include a tip within the service fee, which should be explained to you in the service contract. Talk to house cleaners in your area to find out what's included in their fees.

Reviews for Ashburn house cleaners
Wilson H.
Candy did a great job cleaning our house that hadn't been cleaned in a while and was easy to work with on time/cost.
CBZ CLEANBREEZECBZ CLEANBREEZE
Janola W.
Overall I was satisfied. My house was already pretty clean, because of this I wish the cleaner could have been a little more detailed.
ULTRACLEAN INCULTRACLEAN INC
Geanelle s.
My house smells amazing, very detailed I truly appreciate you helping clean my house I will definitely be using your service again
Wekleen Cleaning ServicesWekleen Cleaning Services
Thumbtack Customer
Candy was very prompt in responding with a quote for cleaning my house, and she adjusted it only slightly after a preliminary visit. She and Brittany then did a beautiful job of cleaning my house before the week was over! I will definitely be using her services in the near future.
CBZ CLEANBREEZECBZ CLEANBREEZE
Thumbtack Customer
Candy did a deep clean on our house yesterday and I cannot say enough how wonderful it looked! She managed to clean every surface in our house! Her attention to detail is exceptional! I would highly recommend her! Looking forward to her biweekly visits!
CBZ CLEANBREEZECBZ CLEANBREEZE
Javier C.
Tessa is super great. It was such a relief seeing our house cleaned and neat before our guests arrived.
Tessa TownsendTessa Townsend
William J.
Candy did an amazing job making my house look and smell great. Her attention to detail and thoroughness were truly amazing. I highly recommend Candy for anyone in need of cleaning services! I look forward to having her back on a regular basis to maintain this sparking clean house.
CBZ CLEANBREEZECBZ CLEANBREEZE
Thumbtack Customer
Today was the first time Custom Cleaners cleaned house for me and my husband. I was very impressed with their timeliness and the wonderful job they did. I have scheduled them for recurring cleaning. I recommend them very highly.
Custom Home  CleanersCustom Home Cleaners
Tiphanie B.
Wonderful job! So positive and happy and did a phenomenal job deep cleaning my house! Would highly recommend !!
Mireya’s housecleaning & Painting Service’sMireya’s housecleaning & Painting Service’s
Joy H.
The ladies were very kind to work around us until all our stuff was out of the house. Great job cleaning!
ULTRACLEAN INCULTRACLEAN INC
Alan M.
Mireya arrived on the dot, and turned my house into paradise. It has not been this clean in forever. I was so happy with all she did.
Mireya’s housecleaning & Painting Service’sMireya’s housecleaning & Painting Service’s
Traci J.
Alyssa did an outstanding job in cleaning my new house. My Mom was also very impressed - so much so that she will be using a girl and a bucket to clean her own house. Alyssa was professional and responsive - two qualities I highly value. I will definitely be using her services again and referring her to others in the area. Thank you very much Alyssa…great job!!!
a girl and a bucketa girl and a bucket
Tom M.
Ultraclean, Inc. did a good job of cleaning a rental house. Crystal showed up on time with a co-worker and came ready to work with a lot of cleaning supplies. The owner of Ultraclean was also very responsive to requests. I would use them again.
ULTRACLEAN INCULTRACLEAN INC
June W.
There were several uncontrollable, unexpected events at the house during her scheduled cleaning time eg appliances that were supposed to be hauled away prior to her arrival but were still there and house inspectors that arrived early. She was great at communicating these unexpected challenges to me (I'm out of state) so I could reach out to solve them while she pressed on and did a great cleaning job in spite of it all. I would use her again.
Mireya’s housecleaning & Painting Service’sMireya’s housecleaning & Painting Service’s
Susan H.
Communication and responsiveness was critical to me since we were not yet living in Georgia when I looked for a cleaner for our Macon house. Candy focused on the cleaning we needed to have done, cleaning up after weeks of workers demolishing, rebuilding, sanding, painting and spreading so much dust and dirt that I would not move in without a cleaner's help. I plan to hire CBZ CleanBreeze as my regular cleaning company when I finally complete my move to Macon.
CBZ CLEANBREEZECBZ CLEANBREEZE
Thumbtack Customer
Candy did a fantastic job cleaning our home! We were so amazed at how clean the house looked and smelled great. She went over and beyond the things we talked about and got so much done. We already rescheduled and are so glad we found her. Thanks Candy! Awesome job!
CBZ CLEANBREEZECBZ CLEANBREEZE
Evelyne L.
Deedee is very professional, she clean up my house from top to bottom very well she makes my bathroom tub's look new again. I'm very happy with the quality of the job she does. She's very respectful, very kind, I will refer her to anyone who wants a professional cleaner.
Peacelance Housekeeping Service LLCPeacelance Housekeeping Service LLC
Kim M.
Candy did a great job! Squeezed us in last minute because we had company coming and left our house shining! We have been disappointed with other cleaners in the past, but would definitely recommend cbz
CBZ CLEANBREEZECBZ CLEANBREEZE
Iris L.
Candy has only been out to clean our house once thus far, but the quality of her work is great! She works hard, and is completely open to what it is you would like done. Thank you, Candy!
CBZ CLEANBREEZECBZ CLEANBREEZE
Ashley B.
Mireya’s quality of cleaning is superb. She made me feel really comfortable about the cleaning process and what would be completed in the allotted time (this was my first time using any cleaning service). I received a deep clean for my entire house, bathrooms were cleaned, tissue rolls decorated, closets organized, bedrooms cleaned each bed made up (hotel style), floors swept, vacuumed, and mopped, base boards cleaned. . . Kitchen cleaned dishes washed, and put away, oven cleaned, refrigerator wiped out. . . And all for a reasonable price and in considerable short amount of time. After each section she asked me to review, to confirm the area was cleaned to my liking, and each section was awesomely cleaned to my liking on the first try. She was very quick in responding, I Initially messaged her on Sunday she scheduled me for Wednesday, that same day. She communicated in explaining how she works and that she uses her own cleaning products. She notified me when she was on the way and her potential time of arrival. If you need any home cleaning services big or small Mireya is the one to call.
Mireya’s housecleaning & Painting Service’sMireya’s housecleaning & Painting Service’s
Thumbtack Customer
Sandra and Megan are PHENOMENAL! Would recommend them to anyone searching for support in cleaning their homes. Within 2 days, my recently moved in house looks like it has been a home for years! Their work is flawless and seamless, and they are such sweet and kind people. They truly have a gift, and we look forward to having their support many years to come :)
Custom Home  CleanersCustom Home Cleaners
Lynn J.
Amber and Amanda were troopers! I had not touched the house in a couple of months due to surgery. They came in and started getting everything under control. They did a great job and always asked me to check the areas to make sure I was happy. Ultra Clean Bryan is great to work with and flexible with my schedule. Glad I found such a customer focused company! .
ULTRACLEAN INCULTRACLEAN INC
Michelle J.
I will say it was a help to get things back in order, the overall goal was accomplished but I was not impressed. She half dusted, not dusting underneath items just around. Did not mop at all. Didn't clean my master bath shower, was not touched at all. Stuff still underneath the couch and ottoman. Wish my first housekeeping experience was more memorable on a positive note. Won't be going with this company again. I even left the house to give her space to work, I would definitely advise against that.
ULTRACLEAN INCULTRACLEAN INC
Sheryl S.
AWESOME results! Candy’s professionalism and attention to detail is superb. Anyone can clean a house. I’m sure that there are lots of people out there that are good at what they do. But, if you’re looking for a professional who will come into your home and provide the attention to detail and the attitude of making sure you’re 100% happy with the results, Candy @ Cleanbreeze is your answer. I’m so happy that I started using Thumbtack instead of Home Advisor. The person that I hired from Home Advisor did not meet my expectations and only made Candy’s job more difficult and time consuming. So thankful to have found Candy!
CBZ CLEANBREEZECBZ CLEANBREEZE
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What you need to know about house cleaning companies & services.

Professional cleaning services vary depending on the company, but they all have the same goal: relieve the homeowner from the burden of day-to-day and special occasion cleaning tasks. 

Common cleaning services.

Here are just a few house cleaning chores that professional cleaning services offer:

  • Window washing
  • Oven cleaning
  • Fridge cleaning
  • Cobweb removal
  • Floor sweeping and mopping
  • Vacuuming
  • Toilet, shower and tub cleaning
  • Bed linen replacement
  • Pet hair removal
  • Blinds and baseboard dusting 
  • Blinds and baseboard dusting Blinds and baseboard dusting 
  • Countertops, furniture and cabinet cleaning

What are the different types of house cleaning?

There are several services offered by professional house cleaning companies, each suited for a different purpose. Some of the most popular types of house cleaning include:

  • General or regular cleaning, which is a basic cleaning typically done on a weekly or monthly basis
  • Deep cleaning, a detailed cleaning with more intensive work than a standard clean.
  • Move-in and move-out cleaning, another detailed service that prepares a home for residents moving in or out.
  • Green house cleaning, which is a service that uses environmentally friendly cleaning supplies and products.

Aside from the type of cleaning services available, homeowners may also choose daily, weekly, monthly or one-time house cleaning services.

Benefits of hiring house cleaning services.

Hiring a house cleaning service allows you to enjoy your home and focus on doing other tasks. Whether you have a demanding job, are juggling the needs of a large family or just want to experience the serenity of a clean home, hiring a house cleaning service can help. 

Questions to ask house cleaners.

Before you hire a house cleaner, be sure to ask them a few questions. For example:

  • What’s included in your services?
  • Do you charge extra for any other cleaning services?
  • Are you comfortable working in homes with pets?
  • How flexible is the cleaning schedule? For example, can we skip a few days or a week if we are away on vacation?
  • Do you have any specific cleaning recommendations for my home?
  • Will you bring cleaning equipment and cleaning products, or will you use mine?

How to get house cleaning cost estimates.

You can get a variety of price and cost estimates from house cleaners near you on Thumbtack. Here, you'll find a number of professional cleaning services as well as their reviews from customers, photos of homes they’ve cleaned and more details about their services. 

How to find the best house cleaners near you.

Finding the best house cleaning services is a matter of figuring out what you need and finding a professional who meets your requirements. Start by choosing house cleaners with high ratings and mostly positive reviews. Then, get price estimates from several cleaners near you.

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