House Cleaning

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Q & A

Answers to commonly asked questions from the experts on Thumbtack.

What’s the best way to set up a consultation or an appointment with a house cleaner during the COVID-19 pandemic?

The best way to set up a consultation with a house cleaner during the COVID-19 pandemic is by using virtual, online tools. Start by performing an online search for local house cleaners. Message them to set up either a phone call or video call to perform a consultation. During this call, they can give you recommendations and may be able to estimate the cost of their services. Be sure to discuss whether they accept virtual payments and any precautions they can take to perform the job safely.

Can I use digital payments to pay for house cleaning?

Not only do many house cleaners accept digital payments through platforms like Zelle, PayPal, Square Cash, Google Pay, Venmo and more, but this may become more common as the COVID-19 pandemic pushes more service workers to digitize. This means you can pay your house cleaner without making physical contact or handling money. 

If cleaning is absolutely essential during the current crisis, consult with the house cleaner beforehand to ensure a safe monetary transaction that complies with current government guidelines and recommendations for social distancing.

Are there ways to be safe if I hire a house cleaner when social distancing?

If you hire a house cleaner to clean the inside of your home, do not make physical contact. Stay at least 6 feet apart at all times, sanitize any surfaces after cleaning and wash your hands thoroughly. Exchange all payments digitally instead of with cash. When contacting a house cleaner, put a plan in place to ensure everyone's safety.

How can I find out if a house cleaner is considered an essential COVID-19 service provider?

A house cleaner is generally not considered an essential service sector during the coronavirus pandemic. To find out which services are considered essential, visit your city and state government, and read their guidelines. A national list of essential service providers can be found on CISA’s Identifying Critical Infrastructure During COVID-19 site. This webpage lists 16 different infrastructure sectors considered to be essential. However, not all jurisdictions follow CISA’s definitions of critical infrastructure.

Does a house cleaner need to enter my home?

Yes, in almost all cases a house cleaner needs to enter your home. However, a cleaner may not need to enter your home if they are solely cleaning outside areas. 

There may be some cases in which a cleaner is necessary. If so, take precautions — avoid being in the same room, make no physical contact, sanitize any surfaces and pay through a digital service instead of using cash.

Do house cleaners offer remote or virtual services?

House cleaning is generally done in person, but some may be willing to offer remote services. If you find a house cleaner’s profile that states they’re offering remote services, contact the pro to talk about your options. 

If you’d rather hire a house cleaner to clean your home when the pandemic is over, you may be able to book an appointment at a later date. Start by comparing local house cleaners in your area side-by-side.

Should I hire a move-out cleaning service or do it myself?

You may benefit from hiring a professional move-out cleaning service, depending on your budget, time frame and whether you will be getting a deposit back. Hiring a cleaning service takes the stress out of your move. But if you’ve had your house regularly deep-cleaned, or if your landlord will charge you for cleaning anyway, you can save costs by DIY-ing it.

What is the difference between a housekeeper and a house cleaner?

Although some house cleaning and housekeeping duties might overlap, a house cleaner is charged with the top-to-bottom cleaning of a home. House cleaner duties typically include basic and deep house cleaning, such as washing and sanitizing countertops, floors, tubs, toilets, kitchens and more.

Housekeepers or maids are hired to lightly clean and maintain certain aspects of the home. This might include dusting, washing dishes, changing sheets, doing some meal preparation and restocking the client’s groceries and personal care products.

It’s also worth noting that a housekeeper or maid is usually one individual employed to a home (sometimes hired as a live-in), while a house cleaner is oftentimes accompanied by a team of cleaners. 

What are the different types of house cleaning services I can get?

There are several services offered by professional house cleaning companies, each suited for a different purpose. These services include:

  • Standard cleaning, which is a basic cleaning typically done on a weekly or monthly basis;
  • Deep cleaning, which is a detailed cleaning with more intensive work than a standard clean;
  • Move-in and move-out cleaning, which is a detailed service preparing a home for residents moving in or out;
  • Green house cleaning, which is a service that uses eco-friendly cleaning supplies and products. 

Aside from the type of cleaning services available, homeowners may also choose daily, weekly, monthly or one-time services.

How much should you tip maids or cleaning services?

Tipping between 15 and 20 percent is considered an appropriate tip for maids and house cleaners — just as it would with a barber, food delivery driver or taxi operator. During the holidays, you might want to consider tipping a bit more. 

It’s important to note that some housekeeping and maid services might include a tip within the service fee, which should be explained to you in the service contract. Talk to house cleaners in your area to find out what's included in their fees.

Reviews for Ashburn house cleaners
Eric P.
The cleaning crew were very courteous and pleasant. They did an excellent job in cleaning the house which is a 90 year old farm house that has been renovated.
Jennifer Simmons- I Dream of CleanJennifer Simmons- I Dream of Clean
Peggy W.
She did a great job cleaning my house and cleaning my screened porch. I was very happy with her.
S&R Cleaning ServiceS&R Cleaning Service
Adam F.
Cindy house cleaning was great. Very detailed and did an amazing job
Sindy House cleaningSindy House cleaning
Thumbtack Customer
The cleaning was @ my Temple house. Very nicely done & clean. Even helped get rid of some "clutter" I has accumulated.
Ampro Cleaning ServicesAmpro Cleaning Services
Dalia G.
Absolutely spectacular! Diane and her team came to my home and cleaned it thoroughly and with great care. I would highly recommend her to anyone seeking house cleaning services.
A Heavenly Sparkle CleaningA Heavenly Sparkle Cleaning
Diane and her crew were wonderful and the best!! My family and I work so much and are just too exhausted to clean our house the way we would like to. The house is truly a “Heavenly Sparkle!”. ✨🌟✨
A Heavenly Sparkle CleaningA Heavenly Sparkle Cleaning
Linda M.
I’m so happy with A Heavenly Sparkle. We’ve had a couple of other house cleaners and they haven’t been very thorough. I found this company on Nextdoor because of their rating and gave them a try. They’ve cleaned my house three times and I have decided to stay on with them because they’re so good.
A Heavenly Sparkle CleaningA Heavenly Sparkle Cleaning
Marcia C.
Heavenly Sparkle did a divine job cleaning my house after I moved out. It was pretty short notice and I appreciate how they worked me into their schedule. It was so clean it looked almost like a whole new house. I got an offer from a buyer the first day it was on the market. Thank you, Heavenly Sparkle!
A Heavenly Sparkle CleaningA Heavenly Sparkle Cleaning
Shane P.
Wells Done Cleaning did an AMAZING job on our house. Definitely went above and beyond what we expected! Very punctual and professional!
Amanda Faye Wells-Morrison Cleaning ServiceAmanda Faye Wells-Morrison Cleaning Service
Christi D.
They did a great job getting our house sparkling clean! They didn’t take long and covered some things that I didn’t expect. Would recommend!
Sindy House cleaningSindy House cleaning
Thumbtack Customer
Ampro associates came yesterday and I was so pleased. The house sparkled. I wouldn't have cleaned it as well as they did. I would highly recommend their services.
Ampro Cleaning ServicesAmpro Cleaning Services
Gunju O.
Deep cleaning and very thorough. Went extra mile of taking some garbage for me for future disposal as I had to return keys of house to rental property that same day.
A Heavenly Sparkle CleaningA Heavenly Sparkle Cleaning
Matthew A.
I hired them last week to clean the house. I was happy with the cleaning, being punctual, the price, etc.. Enough to hire them to clean ever other week. But not long after they left my house I get a call from one of those cash checking locations wanting to verify information that’s already listed on my check. I’m not going to give any information over the phone. I would think anyone that has a business of their own would have a local bank , instead of using a check cashing place for cashing our checks
Pacific cleaningPacific cleaning
Mark K.
An outstanding stellar job very friendly and professional meeting all my expectations quality of work superior indeed would highly recommend her to anyone needing house cleaning services 10 stars ✨
S&R Cleaning ServiceS&R Cleaning Service
April T.
Scheduled to have a deep clean of our house. They were quick to get something scheduled and cleaners showed up on time and did a decent job IF they were hired to do a regular clean. No deep cleaning was done. We later found out the cleaners also put away dirty, wet dishes in our cabinets causing water damage to some of them. After the cleaners left I did let this service know of the issues and they wanted to send back the same cleaners that did not complete the job as paid for. I was not comfortable with the same cleaners coming back to our home so I declined. Nothing else was offer My advice: Be sure that the cleaners arriving are aware of the type of cleaning and provide a check list if you want everything done as agreed and paid for.
Jacky's Green cleaningJacky's Green cleaning
Michelle P.
Jennifer cleaned our house last week and did a great job. She even got behind my end tables. She was so friendly. I have already recommended her to a friend! Give her a try!
Jennifer Simmons- I Dream of CleanJennifer Simmons- I Dream of Clean
Matt m.
We highly recommend! Outstanding results. These ladies are HARD workers! We have tried several house cleaning services with not much success. We will be using Quality Cleaning CTX on a regular schedule. They were able to remove all of the soap scum from our shower door - it is in new condition again. Very impressed. Thank you Tati and Destiny!
Quality Cleaning CTXQuality Cleaning CTX
Aron H.
Jennifer was very responsive when I needed someone to clean our house ASAP. She worked us in and did a great job. I will definitely be reaching out again next time I need her services. Thanks Jennifer!
Jennifer Simmons- I Dream of CleanJennifer Simmons- I Dream of Clean
Megann W.
I was completely impressed with how beautiful my house was and how thorough Maravilla’s cleaning was. There were areas I didn’t even think of that were taken care of and it has taken a huge weight off of my shoulders. I’d definitely recommend!
Maravilla,s cleaningMaravilla,s cleaning
Reece C.
I love this cleaning service! They are friendly, professional and have an extreme focus for detail. Diane and her crew get down and scrub and clean everything in the house and they actually use a mop and mop bucket to clean the floors after they have completely vacuumed it, instead of just using a swiffer mop. They dust all of the furniture, lamps and decor. I couldn't be more impressed or happier than I am with this team of ladies. They are all great at their job and they truly do make everything sparkle. Did I mention they are worth every penny and they are quite affordable. NEVER going back to my old cleaning service!
A Heavenly Sparkle CleaningA Heavenly Sparkle Cleaning
Priscila D.
Ok, so the house that I wanted cleaned was a major disaster. I mean it smelled, and there were gnats and rotten food on the table and so many dishes. There was a mess on the floor with random objects. I hired them last minute and we’re able to accommodate my needs. They what no other cleaning service does. Their work was efficiently and effectively. Their team seriously worked a miracle in like 5 hours for a 4 bed 2 bath 2,000 sqft home. They left it looking and smelling AMAZING. I will say, I recommend picking up and putting things away yourself for a better, more thorough cleaning. (Which makes sense cause how can they focus on details when the house overall is messy?) I was so shocked when I came back and saw the amazing job they had done. Service was above and beyond. I’m so grateful.
Jacky's Green cleaningJacky's Green cleaning
Jayson F _.
Was willing to go out of her way to send the last minute crew to my house for a move-out cleaning but the deal-breaker for me was requiring a credit card number to secure the spot. Wouldn't have minded so much if we had been given a disclaimer early on in the interaction.
Today's Maid ServicesToday's Maid Services
Harper N.
Diane and her team did a PHENOMENAL job cleaning my home. The house was much dirtier than I had thought, but the ladies stayed until it got finished to a perfectionist’s standard and even went over some areas multiple times. The cleaning took longer than I estimated, but I appreciated the level of detail in their work, and the price was fair for the square footage and time spent. I would highly recommend Diane and her team!
A Heavenly Sparkle CleaningA Heavenly Sparkle Cleaning
Chris S.
I don't even know where to begin. I was working out of state and I needed to sell my house Temple, TX. Clipper's basically took care of everything that pertained to getting my house ready to put on the market. Rebecca was AWESOME. I really felt like she was selling my house for me. I asked a lot of her and she came through with flying colors. I needed some cracks in the drywall fixed due to some settling, the house cleaned inside and out (power washed the outside), and some junk removed. They did it all AND some. Rebecca would recommend things be done to increase the marketability of my house. I really appreciated her attention to detail and working with me while I was out of state during this whole process. I mean....she went out of her way to order a utility room light fixture globe because she thought it would be best for me. She did the same with the toilet seat. She replaced light bulbs that were out too. As for the price, it was so reasonable that I actually could afford to ask her to do more to the house like power wash the outside. All I can say is that if I still lived in Temple, I would not think twice about hiring her again. I HIGHLY RECOMMEND!!!
Clipper's QualityClipper's Quality
Jayson F _.
We were totally wowed at the amazing work Julie did. We were very pleased with our choice to hire this company. We will be expecting a full deposit now from our landlord after this very thoroughly cleaned house was inspected upon move-out. It was spotless and immaculate. Even the most discerning customers such as my wife and I were impressed. The wow factor had us taking about how impressed we were and how we regretted not finding them sooner. Especially after being exhausted doing our own recent cleaning. We will definitely seek out their services in the future. Great job Julie thank you for assigning her Audrey!
Ampro Cleaning ServicesAmpro Cleaning Services
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What you need to know about house cleaning companies & services.

Professional cleaning services vary depending on the company, but they all have the same goal: relieve the homeowner from the burden of day-to-day and special occasion cleaning tasks. 

Common cleaning services.

Here are just a few house cleaning chores that professional cleaning services offer:

  • Window washing
  • Oven cleaning
  • Fridge cleaning
  • Cobweb removal
  • Floor sweeping and mopping
  • Vacuuming
  • Toilet, shower and tub cleaning
  • Bed linen replacement
  • Pet hair removal
  • Blinds and baseboard dusting 
  • Blinds and baseboard dusting Blinds and baseboard dusting 
  • Countertops, furniture and cabinet cleaning

What are the different types of house cleaning?

There are several services offered by professional house cleaning companies, each suited for a different purpose. Some of the most popular types of house cleaning include:

  • General or regular cleaning, which is a basic cleaning typically done on a weekly or monthly basis
  • Deep cleaning, a detailed cleaning with more intensive work than a standard clean.
  • Move-in and move-out cleaning, another detailed service that prepares a home for residents moving in or out.
  • Green house cleaning, which is a service that uses environmentally friendly cleaning supplies and products.

Aside from the type of cleaning services available, homeowners may also choose daily, weekly, monthly or one-time house cleaning services.

Benefits of hiring house cleaning services.

Hiring a house cleaning service allows you to enjoy your home and focus on doing other tasks. Whether you have a demanding job, are juggling the needs of a large family or just want to experience the serenity of a clean home, hiring a house cleaning service can help. 

Questions to ask house cleaners.

Before you hire a house cleaner, be sure to ask them a few questions. For example:

  • What’s included in your services?
  • Do you charge extra for any other cleaning services?
  • Are you comfortable working in homes with pets?
  • How flexible is the cleaning schedule? For example, can we skip a few days or a week if we are away on vacation?
  • Do you have any specific cleaning recommendations for my home?
  • Will you bring cleaning equipment and cleaning products, or will you use mine?

How to get house cleaning cost estimates.

You can get a variety of price and cost estimates from house cleaners near you on Thumbtack. Here, you'll find a number of professional cleaning services as well as their reviews from customers, photos of homes they’ve cleaned and more details about their services. 

How to find the best house cleaners near you.

Finding the best house cleaning services is a matter of figuring out what you need and finding a professional who meets your requirements. Start by choosing house cleaners with high ratings and mostly positive reviews. Then, get price estimates from several cleaners near you.

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