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Q & A

Answers to commonly asked questions from the experts on Thumbtack.

What’s the best way to set up a consultation or an appointment with a house cleaner during the COVID-19 pandemic?

The best way to set up a consultation with a house cleaner during the COVID-19 pandemic is by using virtual, online tools. Start by performing an online search for local house cleaners. Message them to set up either a phone call or video call to perform a consultation. During this call, they can give you recommendations and may be able to estimate the cost of their services. Be sure to discuss whether they accept virtual payments and any precautions they can take to perform the job safely.

How can I find out if a house cleaner is considered an essential COVID-19 service provider?

A house cleaner is generally not considered an essential service sector during the coronavirus pandemic. To find out which services are considered essential, visit your city and state government, and read their guidelines. A national list of essential service providers can be found on CISA’s Identifying Critical Infrastructure During COVID-19 site. This webpage lists 16 different infrastructure sectors considered to be essential. However, not all jurisdictions follow CISA’s definitions of critical infrastructure.

Can I use digital payments to pay for house cleaning?

Not only do many house cleaners accept digital payments through platforms like Zelle, PayPal, Square Cash, Google Pay, Venmo and more, but this may become more common as the COVID-19 pandemic pushes more service workers to digitize. This means you can pay your house cleaner without making physical contact or handling money. 

If cleaning is absolutely essential during the current crisis, consult with the house cleaner beforehand to ensure a safe monetary transaction that complies with current government guidelines and recommendations for social distancing.

Does a house cleaner need to enter my home?

Yes, in almost all cases a house cleaner needs to enter your home. However, a cleaner may not need to enter your home if they are solely cleaning outside areas. 

There may be some cases in which a cleaner is necessary. If so, take precautions — avoid being in the same room, make no physical contact, sanitize any surfaces and pay through a digital service instead of using cash.

Do house cleaners offer remote or virtual services?

House cleaning is generally done in person, but some may be willing to offer remote services. If you find a house cleaner’s profile that states they’re offering remote services, contact the pro to talk about your options. 

If you’d rather hire a house cleaner to clean your home when the pandemic is over, you may be able to book an appointment at a later date. Start by comparing local house cleaners in your area side-by-side.

What is the difference between a housekeeper and a house cleaner?

Although some house cleaning and housekeeping duties might overlap, a house cleaner is charged with the top-to-bottom cleaning of a home. House cleaner duties typically include basic and deep house cleaning, such as washing and sanitizing countertops, floors, tubs, toilets, kitchens and more.

Housekeepers or maids are hired to lightly clean and maintain certain aspects of the home. This might include dusting, washing dishes, changing sheets, doing some meal preparation and restocking the client’s groceries and personal care products.

It’s also worth noting that a housekeeper or maid is usually one individual employed to a home (sometimes hired as a live-in), while a house cleaner is oftentimes accompanied by a team of cleaners. 

What should I ask a house cleaner or maid before hiring them?

There are many questions to ask a cleaning service before you hire them to make sure they’re the right fit. These questions might include:

  • How much do you charge?
  • How do you set your prices -- per hour or per square foot? Or, do you charge a flat rate?
  • What is your past work experience? Can I see a list of references?
  • Are you accustomed to working with different home or apartment types and sizes?
  • Can you work with children or pets in the house?
  • What types of cleaning products do you use?
  • Do you bring your own cleaning supplies and products?
  • How often can you clean my home?
  • Is there anything you recommend I do (or don't do) to my home before you arrive?

For more tips on how to hire the best maid or house cleaning service, read our smart hiring guide.

How much is a house cleaning?

The national average cost for house cleaning ranges between $25 and $50 per hour, per cleaner. However, the cost of house cleaning services near you might be different.

House cleaning prices vary based on how many square feet your home is, how dirty your house gets and how often the cleaning service comes. And, prices can be lower in areas with a lower cost of living, higher in big cities or affluent regions.

Some companies charge a set amount — such as 5 cents — per square foot, with a minimum amount, such as $100. You may save money by increasing the frequency of your house cleaning visits. Often a company will charge you less per cleaning when you schedule more cleanings per month. The cost advantage rewards your loyalty, and also reflects the fact that more frequent cleanings make it easier to maintain a high level of cleanliness in your home. A housecleaning service may charge more for the first visit or for one-time services than for recurring cleanings.

To learn more about the cost of house cleaning, visit our House Cleaning Cost Guide.

Reviews for Ashburn house cleaners
Myra B.
Wendy is excellent with house cleaning very thorough I was very satisfied with my house cream today I have hired her for monthly cleaning
Wendi’s Cleaning Services LLC.Wendi’s Cleaning Services LLC.
Thumbtack Customer
The service was excellent, my house is sparkling clean!!!!
Ruiz House CleaningRuiz House Cleaning
Thumbtack Customer
Ruiz house cleaning did an amazing job cleaning my house. I was very surprised with the detailed job they did after a big remodeling job, my house was in a very bad shape with dust and dirt in every inch but after Monica took her time cleaning the house, I was very satisfied. She really exceeded my expectations. I am very hard to pleased when it comes to cleaning my house but I have nothing bad to say about all the hard work Ruiz House Cleaning did. I am definitely having them on a regular basis from now on. Thank you Monica for everything you did.
Ruiz House CleaningRuiz House Cleaning
Tiffany E.
In a somewhat desperate moment for my family, I reached out to a handful of cleaning companies to do a deep clean of my sister’s house. Ruiz House Cleaning was the first to respond, provide a free walk through of the home to provide an accurate quote, and then accommodated a very quick timeline to complete the cleaning. Their quality was pristine, their professionalism was on point and their care about the family and their home was perfect. The $ investment was worth it for a deep clean. Highly recommend Monica and her team at Ruiz House Cleaning!
Ruiz House CleaningRuiz House Cleaning
Nathan M.
Excellent work, house looks a ton better after the cleaning
Able Hands Professional CleaningAble Hands Professional Cleaning
Veronica W.
She cleaned my house very well. I will be calling her again!
TrustyJoy Commer & Resid Clean ServicesTrustyJoy Commer & Resid Clean Services
Cherise S.
Ruiz house cleaning was amazing! Not only did they do an incredible job on my house they went out of their way to make sure we were satisfied . They went above and beyond to do a great job on my rental. I wish I had Called them on previous houses that I needed cleaning services instead of the mediocre cleaning places I have called in the past. Ruiz cleaning is not just the best choice but also the only choice if you are looking for a quality cleaning company that takes serious pride in their work and the satisfaction of their customers.
Ruiz House CleaningRuiz House Cleaning
Thumbtack Customer
The whole experience of having Ruiz House Cleaning deep clean my house was absolutely worth every dollar. My husband was happy with the cleaning and I loved the outcome. Did not disappoint definitely will have this company return. If i had 5 thumbs I would give them 5 thumbs up.
Ruiz House CleaningRuiz House Cleaning
Thumbtack Customer
I was extremely satisfied with the work done and the positive attitude of Ruiz House Cleaning. I would highly recommend her services. My house is my home again.
Ruiz House CleaningRuiz House Cleaning
Thumbtack Customer
Louie's house cleaning service was excellent they did not take a long time and they left my house smelling great and everything looks beautiful I'd recommend them over and over again
Ruiz House CleaningRuiz House Cleaning
Katlyn S.
They were amazing got back to me quickly and even thought the house they cleaned for me had no power they did everything possible to clean it and make it like new. I highly recommend them for any cleaning services you need
D'lux Profesional cleaningD'lux Profesional cleaning
Phil D.
Did a fantastic job cleaning our house. Very amenable to our situation and willing to work around our schedule.
Klean & Klassy MaidsKlean & Klassy Maids
Lee C.
The service was awesome. They did an wonderful job cleaning the entire house. They showed superb dedication to make sure everything was cleaned. I would definitely recommend them and would hire them again.
Jessica Cleanning serviceJessica Cleanning service
Thumbtack Customer
tried several different cleaning companies and monica was the best one. house looked very nice when they were done. thanks
Ruiz House CleaningRuiz House Cleaning
Jacqueline C.
Very personable and professional. Did a super cleaning job which far exceeded our expectations. They were diligent, careful, and respectful of our items. I would recommend them extremely highly. A first rate house cleaning company.
Ruiz House CleaningRuiz House Cleaning
T. J.
Thank you for coming at the scheduled time and doing an outstanding job. I’m very pleased with how clean my house looks! Definitely recommend this company!
White gloves inc.White gloves inc.
April K.
Brenda did an excellent job cleaning my floors and bathrooms. The whole house smells very clean. She worked very hard. She even got hard stains out of a toilet that have been there for years. I appreciate her very much!
Brenda’s  Cleaning 🧹 🧼Brenda’s Cleaning 🧹 🧼
Amber M.
As a single mom with twin boys, I have a hard time getting my house as clean as I would like. I work long hours and have chronic health issues that drain my strength and energy. As a gift to myself, I decided to get our house deep cleaned in time for the New Year. Susana from Trusty Joy did an amazing job! My sons' bathroom is beautiful and sparkling clean, which was no small feat! One of my sons said she cleaned things that he didn't know could get clean! In addition to cleaning the larger areas of our home (and doing a beautiful job on them), I appreciate her attention to detail. Baseboards, chair rails, windowsills, light bulbs, even outlets were cleaned! My fridge and oven look amazing, too--inside and out! My house has all tile floors and they look great! Dust that had accumulated from the evaporative cooler blowing dirt into the house is now gone! I appreciated Susana's professionalism and pleasant nature. As hard as she worked, she kept a smile :) She even took out our trash before leaving! I can't say how much of a blessing it is to have my house feel like home again! Thank you for coming to assist me even after you discovered I was out of your service area, Susana, and for doing such a beautiful job!
TrustyJoy Commer & Resid Clean ServicesTrustyJoy Commer & Resid Clean Services
Thumbtack Customer
Monica and team came over and did a wonderful cleaning on my very dirty house. They were thorough, fast, and very reasonably priced. She was very patient with my several idiosyncrasies and handled my house exactly as I would have. I will definitely be using her again and would recommend her services.
Ruiz House CleaningRuiz House Cleaning
Clinton S.
Excellent customer service and attention to detail. Had them come out to do a deep cleaning because my house is for sale. Will be keeping them for a biweekly service. I would highly recommend their service.
Ruiz House CleaningRuiz House Cleaning
Jeffrey E.
Did a fantastic job on the house. Cleaned all the appliances, windows and baseboards. Very responsive of our needs and adjusted their schedule to fit our timeline. I would recommend using this company. The work is great and you will not regret it.
Ruiz House CleaningRuiz House Cleaning
Wendy R.
Ruiz House Cleaning has been cleaning my 4 bedroom/3 full bathroom home on a bi-weekly basis. And every time I return in such a state of peace once I step into my home. Their always great with doing a high quality job, being punctual and communicating consistently for scheduling etc. I will continue to use them and would definitely recommend their services for any of your property’s cleaning needs.
Ruiz House CleaningRuiz House Cleaning
Alex b.
I went on thumbtack because I need someone to help me clean my house. I was in touch with a lady named Wendi, she is awesome efficient and a perfectionist. She cleaned my floors and bathroom and kitchen and did a spectacular job after a few sneezes from the piles of dog hair that were hiding under things and around things she cleaned it so well that you would never know I had dogs that lived here. Great Job I will be calling her again. 10 thumbs up 👍👍👍👍👍👍👍👍👍👍
Wendi’s Cleaning Services LLC.Wendi’s Cleaning Services LLC.
Elizabeth S.
Our home is 3,500sq. ft, we have 5 kids under the age of 8 and a 65lb. German Shepherd who all live inside ;) It hasn't been cleaned thoroughly top to bottom in, well, 8 years. I was starting to feel embarrassed about people coming over because of the dust/grime everywhere and stains and smells in the bathrooms. Enter The Ruiz Team. They arrived exactly on time and hustled right to work! They started upstairs and the kids and I left until naptime. When we got back (5hrs later) Monica asked me to walk through the upstairs and check for anything that might've been missed. It was perfect. Like I didn't even know it could be that clean. Every shower, toilet, and sink stain gone, fans dusted, walls and light switches gleaming, loveseat vaccumed...just everything and the attention to detail is impressive. They moved downstairs and continued the magic. Monica's husband worked in the front room, using a 10ft ladder to dust the walls and large ledge above the front door, and some incredible elbow grease to get rid of the kid/dog dirt on the white wainscoting. The ladies attacked the kitchen and it didn't stand a chance. I don't think the cabinets were this clean when they were installed brand new. Again, we're talking sticky greasy dusty food grime completely gone! White tile grout clean, hard water/calcium spots on the refrigerator water dispenser vanished, microwave and range top shining, the top of the refrigerator dusted! They finished the rest of the downstairs, including the top of the 12ft long entertainment center, 2 more bathrooms, the laundry room, and Alex even took out the glass on the coffee table to clean it and the yucky ledge that holds it in place! Oh, I forgot to mention ALL the windows (including the track and sill)...all dirt free and like new! When I did the downstairs walk through, I noticed a couple things and asked to have them done and they jumped right on it, no problem. You guys. 5 people took TWELVE HOURS to deeeeeeeep clean my house and it shows!! I won't lie, it was a $$$ investment, but it was worth every penny!! I'm hoping we can work out our budget for them to come monthly. The Ruiz Team is kind and professional and extremely hard working and I would highly recommend them in a heartbeat to anyone!!
Ruiz House CleaningRuiz House Cleaning
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Why you should hire a house cleaner

Hiring a professional house cleaning service can be worth the investment, whether you need someone to clean your one-bedroom apartment or four-bedroom house. You can receive services on an agreed schedule, like monthly or weekly house cleaning. And many house cleaners and maid services offer different services, such as deep cleanings and move-out cleanings. Compare the best house cleaners in your area. Find out what customers had to say in their reviews, and ask a few house cleaners for a free price quote before hiring a pro.

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