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Q & A

Answers to commonly asked questions from the experts on Thumbtack.

What’s the best way to set up a consultation or an appointment with a house cleaner during the COVID-19 pandemic?

The best way to set up a consultation with a house cleaner during the COVID-19 pandemic is by using virtual, online tools. Start by performing an online search for local house cleaners. Message them to set up either a phone call or video call to perform a consultation. During this call, they can give you recommendations and may be able to estimate the cost of their services. Be sure to discuss whether they accept virtual payments and any precautions they can take to perform the job safely.

How can I find out if a house cleaner is considered an essential COVID-19 service provider?

A house cleaner is generally not considered an essential service sector during the coronavirus pandemic. To find out which services are considered essential, visit your city and state government, and read their guidelines. A national list of essential service providers can be found on CISA’s Identifying Critical Infrastructure During COVID-19 site. This webpage lists 16 different infrastructure sectors considered to be essential. However, not all jurisdictions follow CISA’s definitions of critical infrastructure.

Can I use digital payments to pay for house cleaning?

Not only do many house cleaners accept digital payments through platforms like Zelle, PayPal, Square Cash, Google Pay, Venmo and more, but this may become more common as the COVID-19 pandemic pushes more service workers to digitize. This means you can pay your house cleaner without making physical contact or handling money. 

If cleaning is absolutely essential during the current crisis, consult with the house cleaner beforehand to ensure a safe monetary transaction that complies with current government guidelines and recommendations for social distancing.

Does a house cleaner need to enter my home?

Yes, in almost all cases a house cleaner needs to enter your home. However, a cleaner may not need to enter your home if they are solely cleaning outside areas. 

There may be some cases in which a cleaner is necessary. If so, take precautions — avoid being in the same room, make no physical contact, sanitize any surfaces and pay through a digital service instead of using cash.

Do house cleaners offer remote or virtual services?

House cleaning is generally done in person, but some may be willing to offer remote services. If you find a house cleaner’s profile that states they’re offering remote services, contact the pro to talk about your options. 

If you’d rather hire a house cleaner to clean your home when the pandemic is over, you may be able to book an appointment at a later date. Start by comparing local house cleaners in your area side-by-side.

What is the difference between a housekeeper and a house cleaner?

Although some house cleaning and housekeeping duties might overlap, a house cleaner is charged with the top-to-bottom cleaning of a home. House cleaner duties typically include basic and deep house cleaning, such as washing and sanitizing countertops, floors, tubs, toilets, kitchens and more.

Housekeepers or maids are hired to lightly clean and maintain certain aspects of the home. This might include dusting, washing dishes, changing sheets, doing some meal preparation and restocking the client’s groceries and personal care products.

It’s also worth noting that a housekeeper or maid is usually one individual employed to a home (sometimes hired as a live-in), while a house cleaner is oftentimes accompanied by a team of cleaners. 

How much does it cost to deep clean a house?

Deep cleaning a house goes beyond the surface level to clear out the dust, grime and gunk that’s collecting on the fan blades, hiding in the blinds, and built up inside the refrigerator drawers. Deep cleaning of a home or apartment costs more than regular house cleaning because it takes more time, effort, and cleaning products. You may choose to have a deep cleaning once or several times a year in addition to your standard cleaning services. You may have a one-time deep cleaning to prepare for company or to clean after a house party. Companies may charge an hourly rate or a price per square foot, or may offer you a flat rate after they have visited your home and estimated work time. The national average house cleaning price is $110-$150, with rates ranging higher for deep-cleaning services. Here are some examples of how a company may calculate their deep-cleaning prices:

  • 10 cents per square foot (compared with 5 cents per square foot for standard house cleaning).
  • $300 for a 3,000-square-foot home.
  • $25 per hour per worker for deep-cleaning services.

How do I choose the best house cleaning service?

When searching for the best house cleaning service near you, consider the depth of your cleaning needs, your budget and the size and condition of your home. Read reviews from verified customers of any cleaning service that you’re looking to hire. Also, check out the reviewers’ photos and do background checks on reviewers to ensure they’re not employed by established cleaning firms or maid agencies. 

When viewing house cleaners on Thumbtack, you might see a Top Pro badge. This indicates that the service is one of the most popular and highly-rated professionals using the platform.

Reviews for Ashburn house cleaners
Richelle P.
Fanny is the best house cleaner I've ever had and I've had a house cleaner for 30 years! I highly recommend her.
Fanny's House Cleaning LLCFanny's House Cleaning LLC
Thumbtack Customer
They did an amazing deep clean of my house, right down to the track for my sliding back door! I had the house cleaned while I was traveling, and found it very easy to communicate remotely -- and it was great to come home to a beautifully cleaned house. Thank you!
Friendly Family Restoration & Cleaning LLCFriendly Family Restoration & Cleaning LLC
Susan H.
Long day for a deep clean...7 hours. House is thoroughly clean from top to bottom!
Bright and shineBright and shine
Kevin L.
Cleria and her team were amazing! Did a top-to-bottom cleaning of the house. They were quick, efficient, and effective. The whole house looks and smells amazing. Will definitely be keeping them for routine cleaning services.
Cleria's Cleaning ServicesCleria's Cleaning Services
Yuridia P.
Came home to clean house! Excellent price ! Thank you!
Fanny's House Cleaning LLCFanny's House Cleaning LLC
Joe U.
Some parts of the house were cleaned well. Unfortunately, Michaela left out some parts of the house completely. She did not touch the walking closet, did not clean well the floors in both bathrooms, did not clean the cooktop glass, and faucets were not cleaned well. She did not wear a face covering when she entered the house. Overall, the price for the job was too high and was not justified by the quality of the work.
Michaela Hall’s CleaningMichaela Hall’s Cleaning
Donna W.
Cleria’s has cleaned my house once and I couldn’t be happier. I’m looking forward to many more satisfied cleanings!
Cleria's Cleaning ServicesCleria's Cleaning Services
James H.
Amazing Personality and house is clean and oven looks new again! Thanks for the hard work!
Terrell King Of CleanTerrell King Of Clean
Pat H.
Fantastic experience! Transformed the house with a very reasonably priced deep clean - so grateful!
Miracle Workers Cleaning ServicesMiracle Workers Cleaning Services
Joanie W.
Terrell did an amazing job on the house. I was so happy to come home from a long shift to a beautiful sparkling clean house. Thank you Terrell!
Terrell King Of CleanTerrell King Of Clean
Wendy S.
My house was so clean. They did an amazing job. I would recommend them to anyone!
Miracle Workers Cleaning ServicesMiracle Workers Cleaning Services
Richelle P.
The house is absolutely Clean from top to bottom. I have had professional cleaning services for 30 years and Fanny is by far the best I've ever hired
Fanny's House Cleaning LLCFanny's House Cleaning LLC
Shane D.
I hired the Lively Cleaners to do a move out cleaning on my house. It wasn’t in terrible condition but it was a good amount of work all the same! They came out and did a deep clean of the house and at my request were able to get the carpets clean and do the window sills to make sure it looks good and it looks a million times better! They did great work and got in and completed the work in a timely fashion
The Lively CleanersThe Lively Cleaners
Val K.
Luz came on time, gave me her estimate and 3 hours later our house was completely clean.
Navez cleaningNavez cleaning
Ramiro S.
Although Navez cleaning has only cleaned our house twice they do an amazing job!! They are friendly, courteous and professional and I expect them to be our housekeeper for a very long time!!
Navez cleaningNavez cleaning
Marie S.
She was able to come as soon as I needed her. Moving into our new house with a toddler and a baby was NOT conducive to having the house in good shape, but Clean N Care changed that and continues to do an awesome job!
Clean N CareClean N Care
David G.
Terrell was on time and worked hard. When he was finished the house was cleaner than when we moved in!! Highly recommended!
Terrell King Of CleanTerrell King Of Clean
Cherie W.
Fanny did an excellent job on my house. It really needed a deep cleaning and she did an outstanding job. Highly recommend.
Fanny's House Cleaning LLCFanny's House Cleaning LLC
Nicole S.
Not only do I have a cleaner but now I have a good relationship with someone who can do the job right! I will call them again soon when I have my personal house to clean or a clean out to put up for sale.
Navi house cleaningNavi house cleaning
Aviva F.
Fanny did a great job cleaning my home. She was very thorough, getting into the hard-to-reach areas and leaving the house sparkling clean. She was also very pleasant. I would certainly recommend her
Fanny's House Cleaning LLCFanny's House Cleaning LLC
Cris O.
Navez Cleaners did such a professional job, we are recommending them for others, including our realtor. We are picky and needed help to prepare for house guests. They did more than we expected, everything cleaned, they they left the house with such a flair of professionalism that we felt good about our home, like welcoming guests to a 5-star hotel. We will have them back!
Navez cleaningNavez cleaning
Nancy c.
A team of three finished cleaning my house in a little under 3 hours. They were also able to get me scheduled with very short notice.
Terrell King Of CleanTerrell King Of Clean
Anna H.
Terrell did such an amazing job. I was shocked by how spotless everything was! I have seriously never seen my house this clean. I’d recommend his service to anyone needing a thorough clean and would hire him again in a heartbeat!
Terrell King Of CleanTerrell King Of Clean
Ken B.
The service was very prompt with responding to my inquiries. She arrived on time ready to work. She cleaned the house top to bottom and really did an outstanding job on the oven and fridge. I would hire her again for any cleaning needs.
Friendly Family Restoration & Cleaning LLCFriendly Family Restoration & Cleaning LLC
Traci O.
Terrell fit us in on very short notice and did a beautiful job getting our house move out clean. He exudes a joyful attitude that is rarely found in this industry. I highly recommend Terrell to anyone looking for a professional and trustworthy cleaning service.
Terrell King Of CleanTerrell King Of Clean
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Why you should hire a house cleaner

Hiring a professional house cleaning service can be worth the investment, whether you need someone to clean your one-bedroom apartment or four-bedroom house. You can receive services on an agreed schedule, like monthly or weekly house cleaning. And many house cleaners and maid services offer different services, such as deep cleanings and move-out cleanings. Compare the best house cleaners in your area. Find out what customers had to say in their reviews, and ask a few house cleaners for a free price quote before hiring a pro.

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