Our home sustained significant damage in an August 2013 hail storm. We needed to replace the entire roof, the windows on the north side of our home, and all the gutters and downspouts. (The house also required painting, but we already had a different contractor lined up for that part of the project.) There were many storm chasers over many months calling and stopping by, eager for our business. Lakewoods Remodeling was recommended to us by a neighbor who had used them at a different time.
Scott Rise was exceptional throughout the entire project. He proved to be a tremendous partner and advocate, often going to battle with our insurance company to be certain our house was returned to its pre-storm condition. Neither myself nor my husband are knowledgeable about the construction industry, but we learned very early on that we could trust Scott; he was truly looking out for our best interests. The initial insurance adjuster on our claim made significant errors and miscalculations and Scott worked directly with a successor adjuster to get everything corrected and agreed upon before the repair work began.
Another neighbor complained to me about the contractor they were working with for their home repairs. She said that they were unresponsive and hard to get a hold of during the project. That was not the case with Lakewoods. Scott was always responsive and has exceptional follow-up skills. I rarely waited even 8 hours to hear back from him and he often communicated with me on the weekends. He even texted me from a funeral on one occasion, simply to let me know what was going on and when I could expect to hear back from him.
The quality of the work has been very good and the various crews that were on our project were professional and respectful of our home. I can't think of a single situation working with Lakewoods where I was dissatisfied with any aspect of their work.
There aren't ratings high enough for Lakewoods. Scott Rise did everything we could have hoped for from a contractor and more. We definitely will use Lakewoods for any future projects--large or small--and I highly recommend this company at every opportunity!