Emerson's team was friendly, professional, mostly punctual, with many skill sets (plumbing, electrical, building, tiling, roofing, HVAC). This project involved coordinating the start date with a demolition specialist I contracted for the chimney removal and 1/2 bathroom demolition down to studs. While the demolition contractor provided his license information, etc. Emerson went in person to submit all permit paperwork, personally dealt with inspectors, and even kindly submitted permits for both demolition and rebuild under his license to accelerate the start date.
Emerson's pricing excluded demolition and any fixtures or finishing pieces. The project was estimated to last 4 weeks, and took just over 8 weeks to complete (weekdays only). Lesson learned? Always expect to double your estimated work period! During this time, our 1 functional shower broke, and Emerson agreed to help us with the repair (replacing the shower trim, w/ existing valve) as his people were onsite. Granted, he charged us about what an emergency plumber would have without communicating the amount upfront ($300), so I'm not sure that was the most economical route, but he made it convenient.
The only area I would say we had some frustration was in ongoing communication (status, materials update, discussing issues, etc.) with Emerson himself. There were occasions where I should have been contacted to discuss an issue with tile, etc. but rather than do so promptly, Emerson waited until we were able to connect in person, which happened maybe once a week, delaying the process. After this occurred a few times, I began to contact his foreman (Albert) directly, who was much better with communicating updates or questions.
There was no point where I felt our project was being neglected so he could focus on other new jobs, mainly because we had our foreman, Albert, as the point person for this job. That was key for us. There were days where no one was present moving the job forward though, and communication to help us understand status at those times would have been helpful for our peace of mind. New or unfamiliar people working in your home while you're not present is always stressful, though I felt we established a reasonable level of trust from the start. Emerson warranted his team's work for 2 years from date of completion (today, 6/12/18) which gives me peace of mind in case of future issues. For now, we're finished and our new bathroom is beautiful!
Would we use Emerson and his team again? Probably. Next time around, I’ll be sure to communicate with our project foreman directly on status and questions; and I’ll plan to be home at least 1 day a week once the project (inevitably) goes over its originally estimated length.