This was our first experience with hiring someone through Thumbtack and we were a bit apprehensive. And, admittedly, things didn’t get off to a smooth start. Luis came to the house to get the scope of the job and bid it. We walked him through everything we wanted and the original online bid doubled. That is why we understand that online bids are all but useless. Until a contractor sees the job, they should not bid it!
We were told that it was a two day job, but when the worker arrived (Luis didn’t show up) he tried to cram it all in to one day. That made us more nervous, but as he got rolling, he realized that it would take two days as Luis had said.
Then, after the worker was done for the first day, we walked the job. There was paint spill on the hardwood floors and one of the patch jobs looked like someone stuck bubble gum on the wall and painted over it. There was also a divot in one of the walls caused by a drawer shutting on it and pulling out the paint when it was opened. Later, Luis admitted that he had done that when he checked the work. I would have thought he’d have fixed it.
We let Luis know of these things that needed fixing and he agreed that on day two, they’d be handled. When the workers came back on day two, they were a little late. But they showed up on a Sunday as promised so they get extra credit for that.
Day 2 required repairs to door hinges that another contractor had “fixed” and the “fixed” again. But the guys from Tyler’s did it right. They pulled the door frame apart, reinforced the wood, and reassembled the whole thing. By the end of the work the door swings like it was new and you’d never know that it had been repaired. It looked great.
After the guys left I found myself cleaning up a little paint and some door handles and a counter top.
It sounds like there were problems, but the reality is that, as someone who hires contractors for a living, there’s no perfect contractor. There’s always a “punch list” of things that need to be fixed or finished. I’m handy enough to do some of the final cleanup on my own and it’s easier to do it than to schedule the contractor to come back. I give these guys Four Stars because the work has all been done very well. The workers didn’t hesitate to do what needed to be done. They aren’t lazy like others I have seen and there was no argument about touching things up. I don’t get hung up on the original online bid being lower than the final bid, because I didn’t supply photos or dimensions when I submitted my request for bids.
We will be calling these guys again.