I recently had an issue arise with my home computer that I was not able to handle on my own. It blue screened and proceeded to go into a repair loop in which it was unable to repair itself. Feeling a bit lost and unsure of what to do I found Thumbtack and requested a quote to hopefully get my computer back up and running. Harry Stein with Stein Solutions was the first person I heard back from, despite the fact he is not locally located to me. His quote was quite reasonable and even offered that if he was unable to fix the issue I would not have to pay. To me, this proves that Stein Solutions cares about their customers and aren't just about the money. After spending several hours on the phone with me several days in a row, I could clearly see that Mr. Stein does truly care about his customers and not the money. He's dedicated to making sure they understand not just the issues causing the problems that may have arisen but also ways to prevent them should they be preventable. In my case, it turned out to be a hard drive failure and not something he was able to fix, only because of the distance between us and the means to get the computer to him for the repair was not there. Had that not been an issue he could have done the repair for me as well. Because getting the computer to him was not possible and he was not able to actually repair the computer for me, he put forth the effort in helping me to locate someone closer who could do the necessary repairs once we knew what was wrong. He was very professional and walked me through the steps to diagnose the issue and determine that it was indeed a hard drive failure. Mr. Stein also made every effort to ensure the repair costs were reasonable and to make sure I would not be overcharged for the work that needed to be done. I think he did a wonderful job and I am more than greatful for every effort he put into making sure my computer would be up and running again at an affordable rate. Not only does Mr. Stein put forth the effort in making sure the repairs are affordable. He goes the extra mile in insuring his customers are both well taken care of and well educated, and his services don't just stop with the repair. He also ensures you walk away with the knowledge to be able to prevent future issues that can be prevented. I would definitely recommend him to anyone; because he does do repairs remotely as well but if that is not a possibility as was in my case, he will still make sure you get connected with someone who can help. I also am very greatful for his timely response. His quote came in within a few hours of my request rather than days later; and even getting the referral needed for the local repair was done fairly quickly. A huge thank you to Mr. Stein for the caring nature in which he takes care of his customers, for his professionalism, for the effort he puts forth, and for all of his hard work and expertise! If I was able to give more than a 5 star rating, I would most certainly do so!