Derek has worked as a computer troubleshooting analyst for over 35 years. He is able to respond to all request that are made in a timely and professional manner. He effectively studies every problems that are directed to him, so that he can provide the best service possible. Once he identifies and resolves a problem, he follows up with his customer to make sure that the customer is satisfied. His excellent written and oral communication skills allows him to get a clear picture of what services are needed. He is able to analyze computer and network problems before he reach his customer destination. Derek has ongoing training experience that allows him to know about all updated technology changes. He holds an ITIL Foundation Certificate in IT Service Management, along with varies networking, troubleshooting, and configuration certifications. His recent A+ certification training have allowed him to be at the top level of his profession in installing, maintaining, customizing, and operating personal computers. He is knowledgeable and is capable of troubleshooting computer brands such as IBM, HP, and Apple hardware. If you're looking for someone to resolve your computer issues this computer service is your solution.