Mr. Rozell has been wonderful! I had some type of critter in the wall of my home and wasn't sure what to do. Jeremy came out the same day I contacted him (day after Thanksgiving, no less), looked at the hole on the outside of my home, assessed the situation, and set some baited traps - - all in the rain! He even set up some plywood & a tarp to protect the traps from the rain. Jeremy came back two days later (on a Sunday!) to check the traps . . . one of which had trapped a skunk. He removed that cage and left the second cage in case the skunk had any buddies. After the rain lets up (it's been raining for several days), he is going to repair the hole where the skunk entered my home. So far, Jeremy has been great, and I would definitely recommend him to friends and family.