8. Lonestar Airduct and Chimney
- 19 years in business
- 265 hires on Thumbtack
- Serves Rosenberg, TX
"Let me begin by saying that I cannot prove that the work was excellent or terrible until I get into those ducts and find out. I was not at home when the job was done. The job, which included 25 ducts and a dryer vent, was done in roughly two hours and I paid $320 for it. Use your judgement on whether it was done too fast or too expensively, I don't know. May be he did it all right and with great efficiency. I had the option of going with 3 other companies that would have done it cheaper, but I decided to go with Lonestar Airduct and Chimney because of its outstanding reviews.
So, Why 1 star? Because he asked for it. Post sale customer service was unpleasant, to say the least. I have attached a copy of my chat with the company, where I am complaining that there is odor in the house despite all the cleaning (I got carpets and tiles cleaned by another company). I never asked for a refund or for him to come again at no charge to fix anything. I just expressed my dissatisfaction (like I did with the carpet cleaning company). Instead of politely educating me on other sources of odor, the person expressed agitation and asked me to rate him 1 star and "go away". The carpet cleaning company, on the other hand, did just the opposite. They called me to explain why I was still experiencing the odor issue and suggested a few options, including that I call my duct cleaning company and ask if they had used a microbial spray to kill any microorganisms hiding in the ducts.
I would never be able to tell how well or poorly the job was done, but I will always remember his level of service post sale."