"Put in a large picture window, a tiled shower, and installed a walk-in tub. The entire process was stressful, successful, and turned out better than all expectations.
Jag came for bid. Said the cost would be higher than normal as the entire room was being done. The charge is for expected labor. The client buys materials and supplies. In fairness, I expanded the scope of the job as we went along. There were many costs added on and the job ended up costing a great deal more.
Jag, one of the owners, was available day and night by text, and would often call back. He made multiple pickups to any store I needed things from and returned my overages at the end of the project. He was calm and has a real "the customer is always right" attitude!
Jose, his crew boss was there when he said he was to be there and worked throughout the day. His workers were efficient, the tilers were talented.
Any complaints were dealt with and a solution found. It is important to know what you want, what your budget is, and what you need to purchase. I would not hesitate to rehire this crew anytime for just about any project."