Not only did they pick up from my home and return in a very reasonable amount of time, they fixed and then, when the same issue tried to come back, they rebuilt entire operating system -for no additional cost. Said it was warranty! From the office manager to the actual tech who visits your home, they are wonderful and knowledgeable people. I would have them build, diagnose or repair anything I own. They also looked at a Mac I was trying to purchase, and were honest in their assessment of it. Please feel confident in their work and knowledge. I will definitely use them again.