I've contacted a few contractors to address a roof leak around our chimney. One of them mentioned that my roof could be still under warranty since we had it redone 9 years ago. As another expert, Eric not only pointed that out as well but also took some good 15 mins of his busy schedule to give me a very detailed strategy to use when I face the original installer. To me it was totally positively shocking! If Eric treats a customer that he isn't having any business with such a compassion, I can only imagine how thorough and diligent his work would be with an engaged customer. Eventually, being very prepared (thanks to Eric) I was able to get the original installer to approve the warranty work and make all needed repairs. My gratitude goes to Eric for the exceptional values conducting his business.