My computer was ailing badly and I was fearful of data loss. I reached out to Thumbtack (something new for me) and connected with Richard Novell, who I felt did a great job in getting to the source of my PC's problems, correcting them, and getting me back in business again. He was very considerate of my situation, he listened well, explained things at a level I could understand, and was very fair with his fees. Richard even followed up with me to make sure everything was operational. This is great customer service and, for these reasons, I would recommend Richard others in need of a good "PC doctor".