My sewage pump kept running every 30 seconds and the pumped water kept running back into the pump. Mike and his helper showed up around noon to see what the problem was. They did some checking and decided I probably just needed a check valve. Mike cut the pipe to make sure the pump was ok and not dislodged and said he'd fix the pipe so it was flush with the pump and the ceiling. They didn't have the check valve with them so he said they would go and get it and then be back to finish the work. He also mentioned something about getting food from nearby to take to an event/practice for his kid. They left around 12:30pm.
At 2:45pm, Mike sends me a text telling me to go about my day, that he got held up but he didn't forget about me. I say ok even though I cannot use my kitchen sink, the dishwasher, the washing machine or the tub.
At 4:00pm, I sent Mike a text and ask when they will be back and remind him that I cannot run water from almost everything in my house until he comes and fixes my sewage pump. He responds that they will be back to my house in 30 minutes.
An hour later, Mike and his helper return to fix the sewage pump. They were done in around 45 minutes and the pump works perfectly.
I'm 100% satisfied with the work but not so much with having to waste an entire day and being unable to run any water while waiting for them to come back.
I would use them again though because they were polite, helpful, knowledgeable and they didn't try to do any work that wasn't necessary (every other quote I got was for work that wasn't required). I will just make sure to stay on them if they leave for any reason. $165 later and I have a functioning sewage pump and can run all the water I want.