Over three years ago I called on Merrell/Blue Ninja/Logic Observer to remotely log on to my new desk top computer and see why I was getting virus threat notices from my antivirus and my computer was running slow and internet connections were slow.
Merrell was able to quickly find the problem and recommended a better antivirus he set it up with a system back up to an external drive so my files would be safe. Merrell has been a great resource for me and my family, friends and professional contacts that ask who my "goto" tech person is.
Last month I called on Merrell to remotely setup a new desktop computer for the company I work for. Merrell was asked to mirror the old computer settings, connect to server, set up network paths, copy all files to new computer, change Windows 10 to work operate like Windows 7, delete all unnecessary programs, setup company email, Microsoft Outlook, copy all saved email files from old to new, access unknown passwords and set up new ones for multiple programs and the company server, download current versions of all programs to include Firefox, Chrome, etc., and install new antivirus. Merrell accomplished every task within the estimated time frame he gave me and within the quoted cost.
I highly recommend Merrell/Blue Ninja to anyone with computer issues and anyone looking for high quality technical service at an affordable price that is easily accessible by remote access. Merrell is the person to call.
Santa Rosa, CA