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Q & A

Answers to commonly asked questions from the experts on Thumbtack.

What is the best waterproof flooring for a basement?

There are several great options for waterproof basement flooring. For example, epoxy floors are waterproof but are thicker and sturdier than paint. Make sure the concrete substrate has been prepared for application. 

Tile is a designer’s dream, giving you a moisture-resistant surface that’s infinitely customizable. Rubber sheets or tiles are also good waterproof options, particularly for playrooms, workout areas or laundry rooms. 

Vinyl tiles and planks imitate wood or other materials very convincingly, provide moisture resistance and last a long time. And sheet vinyl is affordable and a great waterproofing solution for those in need of quick fixes.

What’s the best way to set up a consultation or an appointment with a general contractor during the COVID-19 pandemic?

To set up a consultation or appointment with a general contractor during the COVID-19 pandemic, start by performing an online search for local professionals near you.

Message the contractor, and see if they are willing to set up a video consultation call instead of an in-person site visit. With video chat, the contractor may be able to assess the scale of the project, give you better information on what needs to be done and perhaps provide an estimate. Be sure to discuss virtual payments, as well as general strategies for staying safe.

Can I use digital payments to pay for general contractor services?

Currently, many general contractors are using common digital payment services like PayPal, Venmo, Square Cash, Zelle, Google Pay and more. And more will likely adopt these and similar platforms as coronavirus continues to force companies to take on digital capabilities.

Contact general contractors beforehand to discuss whether they accept digital payments, and take all necessary measures to meet social distancing recommendations. You can also compare general contractors side-by-side online to see which ones accept digital payments.

Do general contractors offer remote or virtual services?

General contractors perform manual work and typically need to be present to complete their projects. However, if you come across a profile that states the contractor is offering remote services, ask what those services include. You can also ask if they can perform a consultation via video call and if they can do the job while following guidelines from the CDC and local agencies.

Does a general contractor need to enter my home?

Provided the project is located inside your home, completing the job would require a general contractor to enter your home. But if your project is located outdoors, a general contractor will likely not need to enter your home. Discuss your options with general contractors in your area before hiring.

Are there ways to be safe if I hire a general contractor when social distancing?

If you decide to hire a general contractor, avoid any physical contact, don’t shake hands, keep 6 feet of distance between you and the pro and sanitize all involved surfaces. Also, use digital platforms to communicate and make payments.

How can I find out if a general contractor is considered an essential COVID-19 service provider?

To find out whether a general contractor is considered essential in your area during the current coronavirus pandemic, visit your city or state’s government website, which will have information on essential services.

Find information on national recommendations by visiting CISA’s Identifying Critical Infrastructure During COVID-19 webpage. However, not all jurisdictions follow CISA’s definitions of critical infrastructure. 

Reviews for Ashburn basement professionals
Nick Q.
When faced with the project of finishing a basement in five days, Francisco was one of the first people I got in contact with. Within a few hours he was to my property, touring it and giving me a quote. His crew did very affordable work and helped to make the project a success. They laid laminate flooring, hung curtain tracking, patched various holes and just about any other odd task I needed in creating the basement.
General Construction & DemolitionGeneral Construction & Demolition
Thumbtack Customer
They are very detailed. They have saved me future headaches with their professionalism, and I'm extremely anxious for them to start on my basement project. Waqar is great! I would recommend this company too anyone
BCR ConstructionBCR Construction
Kate D.
Vair did a complete renovation of my basement apartment including a fully tiled bathroom - removal of bathtub & rebuild into walk in shower. They also renovated our upstairs bathroom; replaced all the doors in the main part of our house; painted; installed wood flooring in upstairs hall and one bedroom. We are saving up money so we can hire them to finish the other rooms!
Pamela C.
Zef and his crew were awesome from start to finish! They helped us with a basement renovation that kept morphing and changing throughout the project (we kept finding more things that needed to be fixed!) and they were flexible, responsive, communicative and thorough. They took great notes, lots of photos, were clear about costs and time, and even finished the project early, despite all the new things that popped up. We'll definitely be calling them again for any new home projects. Couldn't have asked for a better experience. Thank you!!
Dacaj Home ImprovementDacaj Home Improvement
Thumbtack Customer
I contacted Mr. Lyons to shore up the sagging foundation in bathroom floor. To do that, he would have to work in the basement, which has a low clearance space, and there was some termite damage to the joists. This presented a challenge, but Mr. Lyons offered solutions to address it. He provided a contract outlining scope of work and was available to answer any of our questions or concerns. He was extremely professional and courteous and followed up with us in a reasonable timeframe. After initially choosing Mr. Lyons, who offered a very competitive fee, we opted to select another Thumbtack contractor who offered a longer guarantee of the work. I would most certainly outreach to Mr. Lyons in the future should the need arise and would strongly recommend his services. Thus far, I have been very pleased with my Thumbtack experience and its contractors. Thank you!
Integrated Asset Mgmt Services LLCIntegrated Asset Mgmt Services LLC
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