House Cleaning

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Q & A

Answers to commonly asked questions from the experts on Thumbtack.

What’s the best way to set up a consultation or an appointment with a house cleaner during the COVID-19 pandemic?

The best way to set up a consultation with a house cleaner during the COVID-19 pandemic is by using virtual, online tools. Start by performing an online search for local house cleaners. Message them to set up either a phone call or video call to perform a consultation. During this call, they can give you recommendations and may be able to estimate the cost of their services. Be sure to discuss whether they accept virtual payments and any precautions they can take to perform the job safely.

Can I use digital payments to pay for house cleaning?

Not only do many house cleaners accept digital payments through platforms like Zelle, PayPal, Square Cash, Google Pay, Venmo and more, but this may become more common as the COVID-19 pandemic pushes more service workers to digitize. This means you can pay your house cleaner without making physical contact or handling money. 

If cleaning is absolutely essential during the current crisis, consult with the house cleaner beforehand to ensure a safe monetary transaction that complies with current government guidelines and recommendations for social distancing.

Are there ways to be safe if I hire a house cleaner when social distancing?

If you hire a house cleaner to clean the inside of your home, do not make physical contact. Stay at least 6 feet apart at all times, sanitize any surfaces after cleaning and wash your hands thoroughly. Exchange all payments digitally instead of with cash. When contacting a house cleaner, put a plan in place to ensure everyone's safety.

How can I find out if a house cleaner is considered an essential COVID-19 service provider?

A house cleaner is generally not considered an essential service sector during the coronavirus pandemic. To find out which services are considered essential, visit your city and state government, and read their guidelines. A national list of essential service providers can be found on CISA’s Identifying Critical Infrastructure During COVID-19 site. This webpage lists 16 different infrastructure sectors considered to be essential. However, not all jurisdictions follow CISA’s definitions of critical infrastructure.

Does a house cleaner need to enter my home?

Yes, in almost all cases a house cleaner needs to enter your home. However, a cleaner may not need to enter your home if they are solely cleaning outside areas. 

There may be some cases in which a cleaner is necessary. If so, take precautions — avoid being in the same room, make no physical contact, sanitize any surfaces and pay through a digital service instead of using cash.

Do house cleaners offer remote or virtual services?

House cleaning is generally done in person, but some may be willing to offer remote services. If you find a house cleaner’s profile that states they’re offering remote services, contact the pro to talk about your options. 

If you’d rather hire a house cleaner to clean your home when the pandemic is over, you may be able to book an appointment at a later date. Start by comparing local house cleaners in your area side-by-side.

How do I prepare for a house cleaner?

There are several things you can do in preparation for a house cleaning to improve the efficiency and quality of the job. If you’re unfamiliar with a cleaning service, hiding and locking away any obvious valuables lying around can offer great peace of mind.

Depending on the preference of the cleaner, you may need to lock up your pets before the cleaners arrive. Washing dishes and decluttering the house allows a house cleaner to do their job more effectively. And leaving special notes for the cleaners about certain areas in your home that need attention is also helpful.

Ask house cleaners near you about their tips to help you prepare for their services. 

How much should you tip maids or cleaning services?

Tipping between 15 and 20 percent is considered an appropriate tip for maids and house cleaners — just as it would with a barber, food delivery driver or taxi operator. During the holidays, you might want to consider tipping a bit more. 

It’s important to note that some housekeeping and maid services might include a tip within the service fee, which should be explained to you in the service contract. Talk to house cleaners in your area to find out what's included in their fees.

How often should you have your house cleaned?

The frequency you should have your house cleaned depends on several factors, and the best professional house cleaner can give you a rough estimate of costs so you can budget how often you need someone to clean your home. 

Daily house cleaning may be necessary if you have a home with a large number of bedrooms with young children and kids, although other homeowners may benefit from weekly house cleaning. A weekly cleaner can clean the bathroom, kitchen, do laundry, vacuum and mop. An occasional deep house cleaning is most beneficial for people who have recently renovated a home or are looking to do a spring clean. 

What is the difference between a housekeeper and a house cleaner?

Although some house cleaning and housekeeping duties might overlap, a house cleaner is charged with the top-to-bottom cleaning of a home. House cleaner duties typically include basic and deep house cleaning, such as washing and sanitizing countertops, floors, tubs, toilets, kitchens and more.

Housekeepers or maids are hired to lightly clean and maintain certain aspects of the home. This might include dusting, washing dishes, changing sheets, doing some meal preparation and restocking the client’s groceries and personal care products.

It’s also worth noting that a housekeeper or maid is usually one individual employed to a home (sometimes hired as a live-in), while a house cleaner is oftentimes accompanied by a team of cleaners. 

Reviews for Ashburn house cleaners
Aaron C.
What a please to have Katalin’s cleaning service come to our house (2/3) and do an amazing job cleaning every corner of my house. Would highly recommend using Katalin for any house cleaning needs. Will definitely be using on a regular basis.
Katalin's Kleaning and Property Services LLCKatalin's Kleaning and Property Services LLC
Beverly W.
Beautifully cleaned house from top to bottom!
Nani's Five Star Cleaning ServiceNani's Five Star Cleaning Service
Vicki C.
The team who came to clean my house were very professional, punctual, and they did an EXCELLENT job cleaning. The house is old and in need of renovation, and they made it look great and feel clean. I will be hiring them again for sure.
European CleaningEuropean Cleaning
Derek D.
Did a great job cleaning and dusting. House looks clean and smells great! Thank you!
DS Cleaning ServicesDS Cleaning Services
Brandon M.
They did an amazing job on cleaning the house and were on time
Pure Ambitious CleaningsPure Ambitious Cleanings
Joel T.
House was very thoroughly cleaned when they were done.
Marley’s Cleaning Services LLCMarley’s Cleaning Services LLC
Jonelle F.
Excellent service! My house never looked sooooo clean! Lorena was punctual and thorough! My house received the deep cleaning that it needed and I will definitely be using them again in the future!
Lorena’s cleaning companyLorena’s cleaning company
Mary K.
Thank you for cleaning my house so well!
KD Service SolutionKD Service Solution
Tammy H.
Very good communications. They cleaned my house beautifully
LG cleaningLG cleaning
Jason O.
The house was sparkling clean! Would definitely recommend again!!!
Cleaning services by VMA LLCCleaning services by VMA LLC
John M.
best cleaning of my house for years . so clean I want her back on a regular basis
DS Cleaning ServicesDS Cleaning Services
Jessica S.
Rose was great! My house looked beautiful. Thanks so much! I love coming home to such a clean house.
Sparkling Gem Cleaning ServicesSparkling Gem Cleaning Services
Eliecer V.
Cleaned house as quoted. Well done. Would hire again.
Nani's Five Star Cleaning ServiceNani's Five Star Cleaning Service
Vicki D.
Amazing group of professionals. They will be my forever house organizing cleaners. ❤️
Now It’s CleanNow It’s Clean
Thumbtack Customer
Very happy with the cleaning services. Very professional, house was super clean. Looking forward to having them back!
American Clean TeamAmerican Clean Team
Ellen R.
I asked for a deep cleaning of my 4/3 house and the ladies arrived promptly. They started cleaning immediately/ did not waste anytime whipping my dirty house into tip top shape!! I could not be hdd as happier with their service and most definitely will have European cleaning service back for cleaning.
European CleaningEuropean Cleaning
Robin L.
Amazing cleaning job! Stayed at my house the entire day and worked so hard to make sure the entire house was spotless.
Neat Freaks Cleaning Services of South FloridaNeat Freaks Cleaning Services of South Florida
Gabby C.
Great Cleaning ! I was very impressed with the quickness and professionalism of this company. I will use again. My house is so clean !
Vitads cleaning servicesVitads cleaning services
Theron E.
She and her crew did a great job cleaning my house.
Dalsia ShephardDalsia Shephard
Yiwen F.
M&D did a great job at my house, they clean very well and made my house looks new again. Thanks!
M&D quality cleaning serviceM&D quality cleaning service
Nicole S.
Great cleaning, and felt very comfortable having them in my house.
4 Season All Cleaning Services L.L.C4 Season All Cleaning Services L.L.C
Benjamin L.
Very responsive professional and cleaned my house before mom arrives ;)
You Have It Maid Cleaning Services CorpYou Have It Maid Cleaning Services Corp
Melissa N.
Great attention to detail! House was very clean. Will definitely use again!
God bless cleaning servicesGod bless cleaning services
Melissa G.
My house smelled great and looked very clean when they left
Chris CleaningChris Cleaning
Julian V.
Organized and deep cleaned the whole house, went above and beyond, very satisfied
G&G Cleaning servicesG&G Cleaning services
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What you need to know about house cleaning companies & services.

Professional cleaning services vary depending on the company, but they all have the same goal: relieve the homeowner from the burden of day-to-day and special occasion cleaning tasks. 

Common cleaning services.

Here are just a few house cleaning chores that professional cleaning services offer:

  • Window washing
  • Oven cleaning
  • Fridge cleaning
  • Cobweb removal
  • Floor sweeping and mopping
  • Vacuuming
  • Toilet, shower and tub cleaning
  • Bed linen replacement
  • Pet hair removal
  • Blinds and baseboard dusting 
  • Blinds and baseboard dusting Blinds and baseboard dusting 
  • Countertops, furniture and cabinet cleaning

What are the different types of house cleaning?

There are several services offered by professional house cleaning companies, each suited for a different purpose. Some of the most popular types of house cleaning include:

  • General or regular cleaning, which is a basic cleaning typically done on a weekly or monthly basis
  • Deep cleaning, a detailed cleaning with more intensive work than a standard clean.
  • Move-in and move-out cleaning, another detailed service that prepares a home for residents moving in or out.
  • Green house cleaning, which is a service that uses environmentally friendly cleaning supplies and products.

Aside from the type of cleaning services available, homeowners may also choose daily, weekly, monthly or one-time house cleaning services.

Benefits of hiring house cleaning services.

Hiring a house cleaning service allows you to enjoy your home and focus on doing other tasks. Whether you have a demanding job, are juggling the needs of a large family or just want to experience the serenity of a clean home, hiring a house cleaning service can help. 

Questions to ask house cleaners.

Before you hire a house cleaner, be sure to ask them a few questions. For example:

  • What’s included in your services?
  • Do you charge extra for any other cleaning services?
  • Are you comfortable working in homes with pets?
  • How flexible is the cleaning schedule? For example, can we skip a few days or a week if we are away on vacation?
  • Do you have any specific cleaning recommendations for my home?
  • Will you bring cleaning equipment and cleaning products, or will you use mine?

How to get house cleaning cost estimates.

You can get a variety of price and cost estimates from house cleaners near you on Thumbtack. Here, you'll find a number of professional cleaning services as well as their reviews from customers, photos of homes they’ve cleaned and more details about their services. 

How to find the best house cleaners near you.

Finding the best house cleaning services is a matter of figuring out what you need and finding a professional who meets your requirements. Start by choosing house cleaners with high ratings and mostly positive reviews. Then, get price estimates from several cleaners near you.

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