6. Haglin Handyman Services
- 1 year in business
- 35 hires on Thumbtack
- Serves Shoreview, MN
"I appreciated the communication before, during, and after the job. My Calypso washing machine would not complete the drain cycle, and on the phoneHandyman Haglund said that often it is because a child's sock is clogging the pipe. But when the machine was disassembled, no sock was found in the first two hoses. At that point he was very honest with me and said he was unfamiliar with my particular model of Kenmore. He did not have time left to dig into the awkward disassembly but felt terrible about leaving a job incomplete. When I explained how little I liked the machine and was concerned that the motherboard could be involved, too, in addition to it needing a new pump, he was in complete agreement that it might be better to replace the machine. I was having major surgery in three days and leaving renters with a 6 month old without laundry facilities was not a choice I preferred.
Handyman Haglund offered to watch the used market in his area, send me photos of washing machines he thought would be good buys, pick up the machine I decided on, deliver it, and install it for the price of his original bid. I was delighted by his offer, which set my mind at ease as I prepared for my hospital stay and rehab. He asked for no money at that point. I insisted on making a good faith payment of $50 because if anything were to go wrong, I wanted him to at least be compensated for time and gas.
As it turned out, after my surgery, my sister took over the machine situation, and I have not had enough hours in the day to get back to Handyman Haglund to tell him everything has worked out and how very much I appreciated his honesty and willingness to go the extra mile! (More like 35+ miles!)
I would not hesitate to hire him again!"