Find a kitchen appliance professional near Englewood, NJ

Find a kitchen appliance professional near Englewood, NJ

100+ near you

Find a kitchen appliance professional near Englewood, NJ

100+ near you

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Avatar for P&T Appliance Repair Staten Island, NY Thumbtack
Avatar for P&T Appliance Repair Staten Island, NY Thumbtack
1. P&T Appliance Repair
4.6
from 316 reviews
4.6
(316)
4.6 (316)
In High Demand
In High Demand
  • 10 years in business
  • 1005 hires on Thumbtack
  • Serves Englewood, NJ
"The company did the right thing by providing a refund. I am satisfied with the company Very disappointed with their level of knowledge, competence, and communication. I had high hopes for this company since they had had good reviews online. We had an issue with our Bosch dishwasher not draining properly (E24 Code). They came promptly, were friendly, and explained that the issue was related to clogged drain pipes, which they apparently cleaned and 'fixed the issue' for a total of 225$ (60 $ consult fee included). After one cycle the E24 code was still there and the dishwasher was still broken. After a few messages they finally responded, came back out, inspected the work and determined that the 'motherboard' was the issue and that they needed to get the part and replace it. So i was out 225$ and still with a broken dishwasher. Unfortunately this is where the communication and competence broke down. They failed to communicate with me where they were in the process of obtaining the said part. It was only after I messaged them more than once did they get back to me saying they were working on it. About a week or so goes by and suddenly they message me saying that 'neither the part nor solution could fix the problem' and that the would be refunding me the 225$ minus 60$ consultation fee. So basically I paid them 60$ to do nothing. I then hired a different professional who came and promptly discovered that the drain pump was the actual problem NOT the motherboard. He fixed the issue in about 45 minutes and explained that Bosch dishwashers are difficult to repair and that the previous crew did not inspect the drain pump which had a clog. After some thought, it seems that this crew was looking only for the 'easy solutions' to this problem, and did not have the capacity to diagnose the actual problem we were having. ."

$135

starting cost

$135

starting cost

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