Jay has been our computer service guy for the last couple years. He is very important to us in that he has kept our real estate office up and running many times when we were at whits end. He is quick to solve problems. He many times can walk us through an issue on the phone, which is remarkable since neither of us are very computer savvy. He is very knowledgeable, timely, works quick, polite, and patient. Many of the qualities that are required for customer retention. We really do not have anything negative to report. During the time that we have used Jay, he was able to repair any issue to our satisfaction. Great guy that does a great job!