I received quotes from three exterminators for a nasty bed bug problem. Each place sent me a quote. Danny's quote stated that he needed more information to quote me a fair price, so I called, and was connected with him personally!
Danny was extremely personable and kind. I explained that the other comapanies only gave a 30 or 60 day guarantee. One exterminator in particular required an additional (very expensive fee) to sign up for a year guarantee. If any of you have bed bugs, you know that these creatures leave you sleepless, and make you feel like you are going insane...they are difficult to get rid of! Not only did he say that he would give me a year guarantee - but promised me that no matter what, he would make sure the problem is resolved!!!
When the other "pros" were asked how many customers they treated for bed bugs in particular, they didn't know! Danny had the answer without hesitation - 60 plus homes, nursing homes, apartment buildings..you name it PER MONTH! He was exceptionally caring about the fact that I had just been through an extensive abdominal surgery, and told me not to worry about lifting heavy stuff; that he would do it himself. He followed through with his promise. He was out to my place the very next day, and his quote was far less than the other companies. Danny sent me a list of instructions of what to do to prepare. It is extensive, and extremely necessary, but everyone should do their part, do what you are supposed to, and they will go above and beyond.
I was even given Danny's cell number in case I had questions. Not some land-line that says to leave a message. He put up with my texts and phone calls. He never was irritated, and genuinely cared about my concerns. Also, he promised that there would be no hidden fees. Yesssss!
Danny and his team found the harborages in no time. He did an initial treatment until I could find help to pack and cover items for the fumigation. Don't be fooled that the expensive companies will do a better job. These guys know their stuff, leave no stone unturned, and go out of their way to help hysterical folks (especially me) to feel like threre is hope again. Today was the first fumigation. We came home to find that they even carefully turned over couches, and moved bags around to make sure the place was treated thoroughly. Talk about impressive! I highly recommend Xterminators Etc. to everyone. Don't even attempt to call the others'. I've never been happier with a company!! See you soon for the next treatment. Thanks guys!