For starters, Ken was not only on time, but early. He was very kind, professional, and proficient. He took the time to educate me along the way, which was greatly appreciated. My system is now up and running, largely due to Kens persistence and desire to do it right. I was sufficiently impressed with the quality of work that I chose to purchase a service agreement, as well. to be honest, I don't know what Ken could have done that would have improved my experience; it was thoroughly enjoyable (and priced more than fairly, in my humble opinion).