2. IRBIS Appliance & HVAC Repair
- 3 years in business
- 100 hires on Thumbtack
- Serves Los Gatos, CA
"My Whirlpool Duet Dryer was failing to start running -- just a "beep" and "click" when I pushed the Start button, but the drum wouldn't turn. Poking around on YouTube and Google I figured out how to get the diagnostics codes out of the display. Showed "88" code and all LED lights lit up, which means that all looked good.
I contacted 6 appliance repair shops through Yelp and gave them all the same info. Tim from IRBIS responded almost immediately and he and I did some more diagnostics over the phone. We thought it could either be the Thermal Fuse or the whole circuit board. He gave me a quote for either repair, in writing, shortly thereafter, and since the other 5 repair shops were not as responsive, I made an appointment to have it repaired the next day.
Ryan showed up on-time and got to work. He had to take the entire machine apart to get to the Thermal Fuse. He tested it with the multimeter and it, indeed, was bad. He replaced the part with one that was working (which we also tested) and put the whole machine back together. But when we started it up, there was a different problem. The diagnostics codes now said "6E". Ryan took it apart again and took a close look at the door switch, which appeared to be broken as well. He was able to fix it by hand and put everything back together.
In the end, Ryan spent a lot of time with me and fixing the dryer. He charged me exactly what Tim had quoted. The work includes a 6-month warranty and I feel confident that these guys will make it right if anything does go wrong. Good, quality service. Thanks to Ryan and Tim for the professional work!"