I have been using Masco for about ten years or so. They are absolutely top notch. On one of their visits they were out to repair my stovetop. Before the technician left, he looked at my new side by side and told me he wanted to check something. He checked the manufacturer's label and then informed me that there was a recall on the freezer side door. Even though I hadn't been having any trouble with it, he told me he could replace it while the recall was still in effect just to avoid having to pay for any future problems that might arise. He did this at no cost to me. And when the new door came, complete with a new ice dispenser, he told me to keep the old ice dispenser in the event I would ever need to replace it as they are fairly expensive. I have always been very impressed with this company, they're reliable, timely and fair.