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Q & A

Answers to commonly asked questions from the experts on Thumbtack.

What’s the best way to set up a consultation or an appointment with a house cleaner during the COVID-19 pandemic?

The best way to set up a consultation with a house cleaner during the COVID-19 pandemic is by using virtual, online tools. Start by performing an online search for local house cleaners. Message them to set up either a phone call or video call to perform a consultation. During this call, they can give you recommendations and may be able to estimate the cost of their services. Be sure to discuss whether they accept virtual payments and any precautions they can take to perform the job safely.

How can I find out if a house cleaner is considered an essential COVID-19 service provider?

A house cleaner is generally not considered an essential service sector during the coronavirus pandemic. To find out which services are considered essential, visit your city and state government, and read their guidelines. A national list of essential service providers can be found on CISA’s Identifying Critical Infrastructure During COVID-19 site. This webpage lists 16 different infrastructure sectors considered to be essential. However, not all jurisdictions follow CISA’s definitions of critical infrastructure.

Can I use digital payments to pay for house cleaning?

Not only do many house cleaners accept digital payments through platforms like Zelle, PayPal, Square Cash, Google Pay, Venmo and more, but this may become more common as the COVID-19 pandemic pushes more service workers to digitize. This means you can pay your house cleaner without making physical contact or handling money. 

If cleaning is absolutely essential during the current crisis, consult with the house cleaner beforehand to ensure a safe monetary transaction that complies with current government guidelines and recommendations for social distancing.

Does a house cleaner need to enter my home?

Yes, in almost all cases a house cleaner needs to enter your home. However, a cleaner may not need to enter your home if they are solely cleaning outside areas. 

There may be some cases in which a cleaner is necessary. If so, take precautions — avoid being in the same room, make no physical contact, sanitize any surfaces and pay through a digital service instead of using cash.

Do house cleaners offer remote or virtual services?

House cleaning is generally done in person, but some may be willing to offer remote services. If you find a house cleaner’s profile that states they’re offering remote services, contact the pro to talk about your options. 

If you’d rather hire a house cleaner to clean your home when the pandemic is over, you may be able to book an appointment at a later date. Start by comparing local house cleaners in your area side-by-side.

What is the difference between a housekeeper and a house cleaner?

Although some house cleaning and housekeeping duties might overlap, a house cleaner is charged with the top-to-bottom cleaning of a home. House cleaner duties typically include basic and deep house cleaning, such as washing and sanitizing countertops, floors, tubs, toilets, kitchens and more.

Housekeepers or maids are hired to lightly clean and maintain certain aspects of the home. This might include dusting, washing dishes, changing sheets, doing some meal preparation and restocking the client’s groceries and personal care products.

It’s also worth noting that a housekeeper or maid is usually one individual employed to a home (sometimes hired as a live-in), while a house cleaner is oftentimes accompanied by a team of cleaners. 

How much does it cost to deep clean a house?

Deep cleaning a house goes beyond the surface level to clear out the dust, grime and gunk that’s collecting on the fan blades, hiding in the blinds, and built up inside the refrigerator drawers. Deep cleaning of a home or apartment costs more than regular house cleaning because it takes more time, effort, and cleaning products. You may choose to have a deep cleaning once or several times a year in addition to your standard cleaning services. You may have a one-time deep cleaning to prepare for company or to clean after a house party. Companies may charge an hourly rate or a price per square foot, or may offer you a flat rate after they have visited your home and estimated work time. The national average house cleaning price is $110-$150, with rates ranging higher for deep-cleaning services. Here are some examples of how a company may calculate their deep-cleaning prices:

  • 10 cents per square foot (compared with 5 cents per square foot for standard house cleaning).
  • $300 for a 3,000-square-foot home.
  • $25 per hour per worker for deep-cleaning services.

How do I choose the best house cleaning service?

When searching for the best house cleaning service near you, consider the depth of your cleaning needs, your budget and the size and condition of your home. Read reviews from verified customers of any cleaning service that you’re looking to hire. Also, check out the reviewers’ photos and do background checks on reviewers to ensure they’re not employed by established cleaning firms or maid agencies. 

When viewing house cleaners on Thumbtack, you might see a Top Pro badge. This indicates that the service is one of the most popular and highly-rated professionals using the platform.

Reviews for Ashburn house cleaners
Andy H.
The house is nice and clean
Plus shine cleaning llcPlus shine cleaning llc
Matt H.
They did a great job at getting our house cleaned for an upcoming Open House.
FirehousePro Cleaning, LLCFirehousePro Cleaning, LLC
Vivian R.
This is my first time to use professional cleaning people to clean my house. Aleteia and her daughter spent almost 4 hours cleaning the house (4 bedroom/3 bath, 2 dogs). They paid attention to detail and did a great job, I enjoy the clean house they left for me! The price is so reasonable!
Souza’s Cleaning.Souza’s Cleaning.
Olivia P.
Beth was so cheerful and professional and did an amazing job cleaning out entire house. She was so thorough - she even cleaned our cabinets, which no other house cleaner has done for us before. Our house is sparkling! I will definitely be having her back!
🥇RBX cleaning ( Beth )🥇RBX cleaning ( Beth )
Trina M.
Top Group Cleaning cleaned my house and my sisters house this week. They did such an amazing job. Exceeded our expectations. We were so impressed that we asked them to do our moms house as well!
Sneha P.
The cleaner is on time!!! But only one lady came and cleaned the house and she got tired.
Plus shine cleaning llcPlus shine cleaning llc
Aaron C.
The two ladies that cleaned my house did an amazing job. It was the houses first deep clean after a year and they nailed every inch. Will be using them bi-weekly. A+++
Olga Home Cleaning SolutionsOlga Home Cleaning Solutions
Crystal R.
They did an excellent job of cleaning my house!
RJ Property ServicesRJ Property Services
David L.
Professional and helpful. Best house cleaning EVER!
🎉Super People Cleaning🎉🎉Super People Cleaning🎉
Ryan E.
Annie’s Cleaning service is very professional cleaning service and does an exceptional job of getting my house cleaned. The three young ladies that have cleaned my house the past couple times are very thorough and work great together to get the job done properly.
Annie Cleaning Services, LLCAnnie Cleaning Services, LLC
William M.
After agreeing to a set price for the deep clean, 4 hours into cleaning I received a text stating she needed more money for this job and she was leaving!! There was still 35% of the House undone!! This was the MOST UNPROFESSIONAL HOUSE CLEANING I’VE EVER HAD!!!
Highest Expectations Cleaning LLCHighest Expectations Cleaning LLC
Suzie Y.
The team did a great job and made my house sparkling clean. They were very efficient, on time and very Polite. I am now going to have them clean my house monthly.
🌼 Personal Home🌼 Personal Home
Gabriela C.
Confidence cleaning really spent their time to make sure my house was clean to a high standard. I really liked how they walk the house with you after so you can approve of everything.
🏅Confidence Cleaning🏅Confidence Cleaning
Yan C.
They left our house very clean. My wife and I are going to have a second child. It just became almost impossible for us to fully clean the house. We selected deep cleaning and for the price I think it was reasonable and worth it. Will hire them again!
🎉Super People Cleaning🎉🎉Super People Cleaning🎉
Edson S.
Excellent job. Their services are amazing. My house are perfectly clean!!
7 General Services7 General Services
Lina E.
Amanda did a great job cleaning our house. Thanks!
Mrs. AP CleaningMrs. AP Cleaning
Arun N.
House was super clean .. great professionalism.. will hire them again..
Plus shine cleaning llcPlus shine cleaning llc
Jessica D.
Great work and on short notice! When this team says deep clean they mean it and my house is sparkling clean.
Lau business Services Cleaning and organizingLau business Services Cleaning and organizing
Reagan P.
Fantastic! I have had several companies clean my house in the past but I was never completely satisfied. I Believe cleaned my house PERFECTLY. Alessandra and Ana met with me in the morning to walk through the house and they were very professional and kind. I'm very particular and when I came home from work, the house was flawless. I was shocked. They really cleaned EVERYTHING and the house was spotless. I'll be continuing regular service with them. I highly recommend I Believe.
I Believe  ServicesI Believe Services
Danielle m.
Wonderful! My house felt so clean and smelled good! I had a deep clean and the house felt so much better after she left! With 4 people(2 kids) and 2 pets my house can get very messy. They did a wonderful job!
The Cleaning CompanyThe Cleaning Company
Marco M.
Responsive, on time and efficient. They cleaned our 5 bedroom house thoroughly.
C.G. Paint&Cleaning Services.C.G. Paint&Cleaning Services.
Julia C.
Loved them so much they regularly clean my house now!
Harpia Movers and CleaningHarpia Movers and Cleaning
Chris A.
They did a very nice job cleaning the house and was very pleasant to deal with
Fatima  and Elizandra house cleaners !Fatima and Elizandra house cleaners !
Vincent L.
Bambam did a great job cleaning my house. Will use again.
Bambam Cleaning SolutionsBambam Cleaning Solutions
Ryan K.
Great service, great ladies, always a clean house and friendly staff.
Annie Cleaning Services, LLCAnnie Cleaning Services, LLC
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Why you should hire a house cleaner

Hiring a professional house cleaning service can be worth the investment, whether you need someone to clean your one-bedroom apartment or four-bedroom house. You can receive services on an agreed schedule, like monthly or weekly house cleaning. And many house cleaners and maid services offer different services, such as deep cleanings and move-out cleanings. Compare the best house cleaners in your area. Find out what customers had to say in their reviews, and ask a few house cleaners for a free price quote before hiring a pro.

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