House Cleaning

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Q & A

Answers to commonly asked questions from the experts on Thumbtack.

What’s the best way to set up a consultation or an appointment with a house cleaner during the COVID-19 pandemic?

The best way to set up a consultation with a house cleaner during the COVID-19 pandemic is by using virtual, online tools. Start by performing an online search for local house cleaners. Message them to set up either a phone call or video call to perform a consultation. During this call, they can give you recommendations and may be able to estimate the cost of their services. Be sure to discuss whether they accept virtual payments and any precautions they can take to perform the job safely.

Can I use digital payments to pay for house cleaning?

Not only do many house cleaners accept digital payments through platforms like Zelle, PayPal, Square Cash, Google Pay, Venmo and more, but this may become more common as the COVID-19 pandemic pushes more service workers to digitize. This means you can pay your house cleaner without making physical contact or handling money. 

If cleaning is absolutely essential during the current crisis, consult with the house cleaner beforehand to ensure a safe monetary transaction that complies with current government guidelines and recommendations for social distancing.

Are there ways to be safe if I hire a house cleaner when social distancing?

If you hire a house cleaner to clean the inside of your home, do not make physical contact. Stay at least 6 feet apart at all times, sanitize any surfaces after cleaning and wash your hands thoroughly. Exchange all payments digitally instead of with cash. When contacting a house cleaner, put a plan in place to ensure everyone's safety.

How can I find out if a house cleaner is considered an essential COVID-19 service provider?

A house cleaner is generally not considered an essential service sector during the coronavirus pandemic. To find out which services are considered essential, visit your city and state government, and read their guidelines. A national list of essential service providers can be found on CISA’s Identifying Critical Infrastructure During COVID-19 site. This webpage lists 16 different infrastructure sectors considered to be essential. However, not all jurisdictions follow CISA’s definitions of critical infrastructure.

Does a house cleaner need to enter my home?

Yes, in almost all cases a house cleaner needs to enter your home. However, a cleaner may not need to enter your home if they are solely cleaning outside areas. 

There may be some cases in which a cleaner is necessary. If so, take precautions — avoid being in the same room, make no physical contact, sanitize any surfaces and pay through a digital service instead of using cash.

Do house cleaners offer remote or virtual services?

House cleaning is generally done in person, but some may be willing to offer remote services. If you find a house cleaner’s profile that states they’re offering remote services, contact the pro to talk about your options. 

If you’d rather hire a house cleaner to clean your home when the pandemic is over, you may be able to book an appointment at a later date. Start by comparing local house cleaners in your area side-by-side.

How do I prepare for a house cleaner?

There are several things you can do in preparation for a house cleaning to improve the efficiency and quality of the job. If you’re unfamiliar with a cleaning service, hiding and locking away any obvious valuables lying around can offer great peace of mind.

Depending on the preference of the cleaner, you may need to lock up your pets before the cleaners arrive. Washing dishes and decluttering the house allows a house cleaner to do their job more effectively. And leaving special notes for the cleaners about certain areas in your home that need attention is also helpful.

Ask house cleaners near you about their tips to help you prepare for their services. 

How much should you tip maids or cleaning services?

Tipping between 15 and 20 percent is considered an appropriate tip for maids and house cleaners — just as it would with a barber, food delivery driver or taxi operator. During the holidays, you might want to consider tipping a bit more. 

It’s important to note that some housekeeping and maid services might include a tip within the service fee, which should be explained to you in the service contract. Talk to house cleaners in your area to find out what's included in their fees.

How often should you have your house cleaned?

The frequency you should have your house cleaned depends on several factors, and the best professional house cleaner can give you a rough estimate of costs so you can budget how often you need someone to clean your home. 

Daily house cleaning may be necessary if you have a home with a large number of bedrooms with young children and kids, although other homeowners may benefit from weekly house cleaning. A weekly cleaner can clean the bathroom, kitchen, do laundry, vacuum and mop. An occasional deep house cleaning is most beneficial for people who have recently renovated a home or are looking to do a spring clean. 

What is the difference between a housekeeper and a house cleaner?

Although some house cleaning and housekeeping duties might overlap, a house cleaner is charged with the top-to-bottom cleaning of a home. House cleaner duties typically include basic and deep house cleaning, such as washing and sanitizing countertops, floors, tubs, toilets, kitchens and more.

Housekeepers or maids are hired to lightly clean and maintain certain aspects of the home. This might include dusting, washing dishes, changing sheets, doing some meal preparation and restocking the client’s groceries and personal care products.

It’s also worth noting that a housekeeper or maid is usually one individual employed to a home (sometimes hired as a live-in), while a house cleaner is oftentimes accompanied by a team of cleaners. 

Reviews for Ashburn house cleaners
Andy H.
The house is nice and clean
Plus shine cleaning llcPlus shine cleaning llc
Matt H.
They did a great job at getting our house cleaned for an upcoming Open House.
FirehousePro Cleaning, LLCFirehousePro Cleaning, LLC
Vivian R.
This is my first time to use professional cleaning people to clean my house. Aleteia and her daughter spent almost 4 hours cleaning the house (4 bedroom/3 bath, 2 dogs). They paid attention to detail and did a great job, I enjoy the clean house they left for me! The price is so reasonable!
Souza’s Cleaning.Souza’s Cleaning.
Olivia P.
Beth was so cheerful and professional and did an amazing job cleaning out entire house. She was so thorough - she even cleaned our cabinets, which no other house cleaner has done for us before. Our house is sparkling! I will definitely be having her back!
🥇RBX cleaning ( Beth )🥇RBX cleaning ( Beth )
Trina M.
Top Group Cleaning cleaned my house and my sisters house this week. They did such an amazing job. Exceeded our expectations. We were so impressed that we asked them to do our moms house as well!
Sneha P.
The cleaner is on time!!! But only one lady came and cleaned the house and she got tired.
Plus shine cleaning llcPlus shine cleaning llc
Crystal R.
They did an excellent job of cleaning my house!
RJ Property ServicesRJ Property Services
Aaron C.
The two ladies that cleaned my house did an amazing job. It was the houses first deep clean after a year and they nailed every inch. Will be using them bi-weekly. A+++
Olga Home Cleaning SolutionsOlga Home Cleaning Solutions
David L.
Professional and helpful. Best house cleaning EVER!
🎉 Super People 🎉🎉 Super People 🎉
Ryan E.
Annie’s Cleaning service is very professional cleaning service and does an exceptional job of getting my house cleaned. The three young ladies that have cleaned my house the past couple times are very thorough and work great together to get the job done properly.
Annie Cleaning Services, LLCAnnie Cleaning Services, LLC
Patti S.
Very good cleaning job on a very dirty house.
Plus shine cleaning llcPlus shine cleaning llc
Ryan J.
House was cleaned great, was very respectful and flexible as well
Cepin Perez Cleaning LLCCepin Perez Cleaning LLC
William M.
After agreeing to a set price for the deep clean, 4 hours into cleaning I received a text stating she needed more money for this job and she was leaving!! There was still 35% of the House undone!! This was the MOST UNPROFESSIONAL HOUSE CLEANING I’VE EVER HAD!!!
Highest Expectations Cleaning LLCHighest Expectations Cleaning LLC
Suzie Y.
The team did a great job and made my house sparkling clean. They were very efficient, on time and very Polite. I am now going to have them clean my house monthly.
🌼 Personal Home🌼 Personal Home
Edson S.
Excellent job. Their services are amazing. My house are perfectly clean!!
7 General Services7 General Services
Derrison S.
Nya did a good job! The house is clean and smells great!
Nya Cleaning ServicesNya Cleaning Services
Lina E.
Amanda did a great job cleaning our house. Thanks!
Mrs. AP CleaningMrs. AP Cleaning
Yan C.
They left our house very clean. My wife and I are going to have a second child. It just became almost impossible for us to fully clean the house. We selected deep cleaning and for the price I think it was reasonable and worth it. Will hire them again!
🎉 Super People 🎉🎉 Super People 🎉
Gabriela C.
Confidence cleaning really spent their time to make sure my house was clean to a high standard. I really liked how they walk the house with you after so you can approve of everything.
🏅Confidence Cleaning🏅Confidence Cleaning
Arun N.
House was super clean .. great professionalism.. will hire them again..
Plus shine cleaning llcPlus shine cleaning llc
Jessica D.
Great work and on short notice! When this team says deep clean they mean it and my house is sparkling clean.
Lau business Services Cleaning and organizingLau business Services Cleaning and organizing
Marissa C.
Dee had great availability and came promptly to clean our house. The house looked great when I got home.
Busy DeeBusy Dee
Reagan P.
Fantastic! I have had several companies clean my house in the past but I was never completely satisfied. I Believe cleaned my house PERFECTLY. Alessandra and Ana met with me in the morning to walk through the house and they were very professional and kind. I'm very particular and when I came home from work, the house was flawless. I was shocked. They really cleaned EVERYTHING and the house was spotless. I'll be continuing regular service with them. I highly recommend I Believe.
I Believe  ServicesI Believe Services
Leonardo F.
They were wonderful and very professional in everything they did in my house, they left my house extremely clean and fragrant, I highly recommend Work Clean Services and we will continue to hire their services for a long time.
Danielle m.
Wonderful! My house felt so clean and smelled good! I had a deep clean and the house felt so much better after she left! With 4 people(2 kids) and 2 pets my house can get very messy. They did a wonderful job!
The Cleaning CompanyThe Cleaning Company
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What you need to know about house cleaning companies & services.

Professional cleaning services vary depending on the company, but they all have the same goal: relieve the homeowner from the burden of day-to-day and special occasion cleaning tasks. 

Common cleaning services.

Here are just a few house cleaning chores that professional cleaning services offer:

  • Window washing
  • Oven cleaning
  • Fridge cleaning
  • Cobweb removal
  • Floor sweeping and mopping
  • Vacuuming
  • Toilet, shower and tub cleaning
  • Bed linen replacement
  • Pet hair removal
  • Blinds and baseboard dusting 
  • Blinds and baseboard dusting Blinds and baseboard dusting 
  • Countertops, furniture and cabinet cleaning

What are the different types of house cleaning?

There are several services offered by professional house cleaning companies, each suited for a different purpose. Some of the most popular types of house cleaning include:

  • General or regular cleaning, which is a basic cleaning typically done on a weekly or monthly basis
  • Deep cleaning, a detailed cleaning with more intensive work than a standard clean.
  • Move-in and move-out cleaning, another detailed service that prepares a home for residents moving in or out.
  • Green house cleaning, which is a service that uses environmentally friendly cleaning supplies and products.

Aside from the type of cleaning services available, homeowners may also choose daily, weekly, monthly or one-time house cleaning services.

Benefits of hiring house cleaning services.

Hiring a house cleaning service allows you to enjoy your home and focus on doing other tasks. Whether you have a demanding job, are juggling the needs of a large family or just want to experience the serenity of a clean home, hiring a house cleaning service can help. 

Questions to ask house cleaners.

Before you hire a house cleaner, be sure to ask them a few questions. For example:

  • What’s included in your services?
  • Do you charge extra for any other cleaning services?
  • Are you comfortable working in homes with pets?
  • How flexible is the cleaning schedule? For example, can we skip a few days or a week if we are away on vacation?
  • Do you have any specific cleaning recommendations for my home?
  • Will you bring cleaning equipment and cleaning products, or will you use mine?

How to get house cleaning cost estimates.

You can get a variety of price and cost estimates from house cleaners near you on Thumbtack. Here, you'll find a number of professional cleaning services as well as their reviews from customers, photos of homes they’ve cleaned and more details about their services. 

How to find the best house cleaners near you.

Finding the best house cleaning services is a matter of figuring out what you need and finding a professional who meets your requirements. Start by choosing house cleaners with high ratings and mostly positive reviews. Then, get price estimates from several cleaners near you.

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