I have to start this by saying that I have known Shawn the owner of ReThink Associates for a long time, in fact even before there was a ReThink Associates. While I have often called on him for advice for a small glitch or opinions on software and other programs I had never needed him for computer repair. While one might think when you have computer problems you would immediately take it to your friend but that isnt always the case. Sometimes there is that old saying dont mix business with pleasure. Often times I know that while we want to help support our friends when something as critical and valuable as our computers come into play it is hard to trust anyone. I have a MacBook Pro and while I knew that ReThink was more than capable to fix it I must say in the back of my mind I was worried if it was such a good idea to have a friend look at it. I mean what if they screwed something up and ended up costing me more in the long run. Would I still be able to be friends with this person? It might sound like I have an unusually close relationship with my computer but I go to school fulltime online so it literally is my livelihood. So this is my experience with ReThink Associates. My computer prompted for a new upgrade and when it was finished it would never get past the reboot. So with hesitation and panic I called Shawn to ask for his advice. Within minutes I was on my way to ReThink to have him take a look. He went through everything extremely thoroughly and offered me several solutions. It was at this moment I saw for the first time what it was like to be on the customer end and not just a friend. I was taken back by the professionalism and promptness with which he handled my computer needs. Within a week I had a completely new Apple Refurbished Main Board and it was working like a charm. Not only did it work great but he took every precaution with the data on my system and made sure that nothing was lost in translation. Never again will I even hesitate for future computer repair needs I know exactly who I will always trust with my computer needs. Friend or not Shawn at ReThink is beyond great at what he does and his prices are affordable. I encourage anyone out there who needs a new system or has a computer repair or issue to call Shawn at ReThink and let him show you the excellent skills and customer service that he has to offer.