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Q & A

Answers to commonly asked questions from the experts on Thumbtack.

How do you tell if your fridge is broken?

Use your nose — and ears — to tell if your fridge is broken and it’s time to call a pro. 

The first clue is whether your food is expiring too quickly. Your fridge should be at or below 40º Fahrenheit and your freezer should be at 0º, according to the U.S. Food and Drug Administration. If temperatures deviate from these figures, the result can be food spoilage (from too much warmth) or even a frost buildup (from a faulty freezer). 

Other telltale signs that your refrigerator is broken are excessive noise, escalating electric bills and excessive heat from the back of the fridge.

If you think your fridge might be broken, don’t delay — contact the top appliance repair technicians near you today.

Is it worth it to hire an appliance repair technician?

There are several reasons why it’s worth it to hire an appliance repair technician instead of replacing the unit or doing the repair yourself. The first is to keep your warranty valid — doing a DIY repair on a home appliance may void some warranties.

Another reason is having the proper tools. While you may need to go buy extra tools to perform a repair, a technician will have the tools ready.

Hiring a pro can also help ensure a long-term fix instead of a band-aid solution, as an experienced pro will be able to assess the equipment for function.

If you have a broken appliance, get free estimates from the best appliance repair pros near you to figure out if it's worth hiring a pro to fix it for you.

How much does it cost for appliance repair?

While the average cost of appliance repair is $65, the price can range from $45 to $120. A technician may set a flat rate or charge by the hour. The average hourly cost is $65, although this can range from $40 to $95. 

Appliance repair technicians typically set their prices depending on the type of appliance, level of difficulty and other factors. Some pros may also charge a service fee or a consultation fee, and they might also offer discounts for new customers. 

To find out how much it will cost to repair your appliance, get free estimates from the best appliance repair technicians near you.

Is appliance repair easy?

While some appliance repairs like cleaning the inlet filter on your washing machine or cleaning a smelly dishwasher are perfect DIY projects, others are better left to the pros. 

Certain jobs can be dangerous and risk extensive damage, such as repairing gas lines or leaks. Others require experience and know-how, such as balancing a clothes washer, replacing electric wires, rewiring appliances and more. If you’re not sure how to get it done safely, contact the best appliance repair technicians near you.

Is it cheaper to repair or replace a refrigerator?

In some cases, it might be cheaper to repair a refrigerator — in others, your best bet is to just buy a new one. The decision to repair or replace a refrigerator will depend on several factors, but the most important is cost. If the cost to repair a fridge is much more than the cost of buying a new one, it’s time to replace the fridge.

To help you determine if your fridge should be repaired or replaced, get free estimates from the best appliance repair technicians in your area.

How much does refrigerator repair cost?

Refrigerator repair generally costs a fraction of the price of a new fridge and shouldhave your appliance up and running again in no time. The problems your refrigerator is experiencing and the parts required to fix it will affect your repair costs. Where you live can affect labor rates, which will raise or lower your costs. Here are some examples of average costs:

  • Diagnostic fees: $50-$100. Repair pros often have a service call fee or diagnostic fee to account for their time traveling to your location with all their tools to assess the problem. If you choose to have them repair the fridge, most pros then credit this fee toward your repair cost.
  • Parts: $20-$500. A new compressor averages $200, an icemaker $300, and computerized components such as touch screens and control boards average $300 or more.
  • Basic repairs: $180-$400, including parts. This price range can include repairing the evaporator or fan motor.

Are there ways to be safe if I hire an appliance repairman or specialist when social distancing?

If you decide to hire an appliance service specialist or repairman, check your local news for community guidelines and follow the CDC’s guidelines for social distancing. Discuss safety protocols with the appliance repairmen before they enter your home. And when they enter your home, stay at least 6 feet apart, don’t shake hands, sanitize all involved surfaces and use digital payments instead of cash or a check. 

If you decide to postpone the work, consider buying a gift card from them or paying for future work. This is a great way to give back to the community, as many small businesses and individual contractors are feeling the economic effects of social distancing. 

How can I find out if an appliance repairman or specialist is considered an essential COVID-19 service provider?

The definition of an essential provider varies based on state, city and local guidelines. Visit the official government website of your state or city to see which services are considered an essential in your area.

For more information on a national level, read CISA’s publication on critical infrastructure workers. However, note that not all jurisdictions follow CISA’s definitions of critical infrastructure. 

Does an appliance specialist need to enter my home?

If the faulty appliance is located in your home (e.g., a washing machine, refrigerator, toilet, dishwasher, etc.), the appliance repairman will most likely need to come inside to complete their work. However, if your appliance is outdoors (e.g., a grill, outdoor kitchen, etc.), it may be possible for them to complete the work without entering your home and with limited person-to-person contact. 

What’s the best way to set up a consultation or an appointment with an appliance specialist during the COVID-19 pandemic?

The best way to set up a consultation or appointment during the COVID-19 pandemic is virtually, with no in-person contact. After messaging the appliance repairman, you can ask to set up a video chat or phone call to discuss what work needs to be done. Make sure to ask them how they handle payments, keeping in mind that paying in advance may be safer than handling cash or credit cards until the pandemic is over. Ask the professional what procedures and precautions they have in place to ensure safety during this time. 

Reviews for Ashburn appliance service specialists
Christopher H.
General Appliance Repair worked with my family while we were away. They were prompt, professional and their work stood up. Thank you so much, we'd definitely use General Appliance Repair again in the future.
General Appliance RepairGeneral Appliance Repair
Wayland M.
Fast efficient and honest. Already my second go around with Paul at general appliance repair and will be using him for all appliance needs moving forward. Highly recommend.
General Appliance RepairGeneral Appliance Repair
Bob T.
I was pleased with my interaction with ABC Appliance repair. Communication with them was quick and easy with the Thumbtack app. The technician arrived within the scheduled time window. He was friendly, wore a face mask, and explained what needed to be replaced on my washer. Ultimately, I decided to replace the washer and not complete the repair. But I would work with ABC Appliance Repair again in the future
ABC Appliance repairABC Appliance repair
Ben K.
Great experience working with Wave Appliance. I would recommend and plan to use them again for repair needs.
Wave Appliance & HVAC repairWave Appliance & HVAC repair
Alan F.
Joe made appliance repair for one of my tenants a piece of cake and responded to my request with availability for the next day!
Appliance guy JoeAppliance guy Joe
Carlos M.
We are very thankful for the great work that Genuine Appliance repair performed on our refrigerator at a very reasonable price! We were about to replace a 4 year old fridge but now it is like new after the repair.
Ryan J.
Sunny appliance repair came on time and worked through my broken dishwasher. The technician was highly polite and was able to diagnose the issue quickly and get it resolved. Would definitely use them again.
Sunny Appliance RepairSunny Appliance Repair
Nathan D.
Honey Appliance Repair was quick to respond, easy to schedule, and provided a fair root cause of the issues with our fridge. Alex wore a mask and we're pleased with the work and its cost. Would recommend to anyone in the area.
Honey Appliance RepairHoney Appliance Repair
Betty l.
Pavel is an appliance whisperer - he is truly talented in diagnosing the problem with your appliance and is efficient, professional, responsive, accountable - although his initial service fee may be higher than others, it ends up being cheaper as he waives the fee if you hire him - his availability is fantastic and you are able to even chat with him directly before his consultation and reach him directly afterwards - definitely the person to choose for all your appliance needs - my fisher paykel fridge (who the previous repair man could not fix after 3 visits and 6 weeks) was easily fixed by Pavel after 2 visits (needed to wait for part) - he is also one of the few who will even attempt to fix an appliance not of the more popular brands - no need for you to look anymore!
General Appliance RepairGeneral Appliance Repair
Kevin C.
Aaron was top notch. I had a dishwasher that wouldn’t drain. He arrived the day after I contacted him and fixed the problem. His charge was very reasonable. I will definitely contact him again if I need an appliance repaired again. I’ve already recommended him to a friend.
Lisa O.
I typically don’t write reviews, but I’ve decided to do, because of excellent job was done on my home appliances. Sunny appliance repair helped me twice fixed our oven oven twice and refrigerator. They were recommended to me by my neighbors and I’m so glad of that. Both appointments went super efficient: Scheduled in a minutes next day Got a call from the technicians Parts order and second visit took another hour. Communication was really great guys. Thanks a lot
Sunny Appliance RepairSunny Appliance Repair
James P.
Able is the best! If I could give him more than five stars I would. He is knowledgeable, professional, punctual, fair and a genuinely good guy. In the future if I need another appliance repair he will be the person I will call. I promise you this man will not disappoint you.
Appliance SolutionsAppliance Solutions
Jennifer S.
Pro Appliance was great! They responded very quickly and came out within a day. I was so happy that they could repair my dryer vent shaft within one trip and since I'm a landlord and don't live on site I was able to pay remotely with a credit card. They also wore a mask to protect my tenants since we're all sheltering in place now. Thank you for the great work!
ReStart ApplianceReStart Appliance
Sanaa B.
Abel was friendly, knowledgeable and patient. He took the time to explain my options clearly and answer all my questions during the initial diagnosis of my dryer problems. He also went above and beyond afterwards staying in contact by text and phone offering advice on how to navigate complications with a new dryer installation due to an old gas line set up that was no longer to code. His prices are reasonable and he is very responsive and timely. I would highly recommend him for any appliance repair or installation needs.
Appliance SolutionsAppliance Solutions
Mark P.
Though the service person who came to my house spent an hour looking at my machine, he did not know either what was really wrong with it or how to fix it. I had to get someone who is an actual service person to diagnose the problem accurately. I gave the Sunny Appliance Repair person two stars for trying and for being very nice and courteous, but he was WRONG about my machine. He simply did not have the knowledge or diagnostic tools he needed. I have photographs of the problem to prove it.
Sunny Appliance RepairSunny Appliance Repair
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Why you should hire an appliance repair specialist

Appliance repair specialists can work on a wide range of items in your kitchen and home. You never know when something might break down, so having a local repair technician on hand to come can put your mind at ease. They can fix your fridge, washing machine, stove, dryer, dishwasher and more. Remember: many appliances in your home will need regular maintenance and occasional repairs. Check out the profiles below, and hire a repair tech near you to keep your appliances running smoothly.

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