I needed to replace a drop in sink, faucet and garbage disposal. After talking to several plumbers, I went with Nathan because (1) his quote was between the lowest and the highest bid, (2) he asked detailed questions regarding the job (3) he changed his pricing to include materials (4) he offered a one year warranty on his work and (5) he was available the same day we spoke (it was a Saturday in case you're curious).
He was tentatively scheduled to come at 3:30 PM but he called around 3:15 PM to let me know that he was going to be 45 minutes late because he was coming from another project. No biggie. When he arrived, it was nice of him to ask if I wanted him to wear the protective booties over his shoes. Nathan kept me informed of everything he was doing during the course of the install. He even tried to reuse one of my fittings because he said it was better quality but in the end, he had to run to Home Depot to buy another kind (which, true to his word, he didn't charge me for it). He tested for leaks twice, he made sure the garbage disposal worked and he even figured out a way to hang the weight for my faucet so it wouldn't bump into anything when I pulled on the retractable head.
Since I was planning on doing a kitchen remodel in another year or so, I took the opportunity to ask him about pricing on replumbing some stuff so I could get a sense of what would be feasible from a budgeting standpoint. Nathan was very patient answering my questions and he even provided some trade secrets (i.e. name brand replacement part warranties, etc. ). Anyway, the job took longer than anticipated but he was very professional and courteous. He provided a detailed invoice, took out the trash and he even offered to sweep around the sink area before he left.
One last note, Nathan is good at returning your calls and responding to your texts. I left him a message 2 days after the install perplexed as to why my garbage disposal isn't working. He called me back immediately and we discussed what I did to troubleshoot the issue. He said I did all the checks he would've done so the issue isn't related to installation; maybe it's a bad motor. I told him I would call him back if I needed him to install a new garbage disposal. Thank goodness I performed all of the checks again before buying a new one because I got it to work.
Nathan would be the first to admit that he's not the cheapest plumber (nor the most expensive based on the quotes that I received) but he takes pride in his work and that is evident by his warranty. I would consider him for other plumbing projects and you should too.