My laptop was missing buttons and unable to connect to the internet. Chris made contact with me to discuss measures to correct the problem and provided a quote. We then scheduled a drop off appointment. During the appointment, we discussed time needed to repair my laptop and the fees associated. I had my laptop back in less than a week! Upon pick up, he informed me of what it took to repair my laptop, as well as recommendations to keep my laptop running!! His price was very reasonable...and with 3 laptops, I will definitely call on his services again!