A virus made my computer wacky. Ray was able to meet me within an hour of contacting him. He helped to troubleshoot an initiated an antivirus install. The install took forever to install but Ray remoted in to my computer and monitored the download until it was complete. He ensured virus was quarantined, that my files were backed up and suggested upgrades I should make for a more efficient system. Ray is professional, knowledgeable and provides great follow up. Definitely recommend him!