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Q & A

Answers to commonly asked questions from the experts on Thumbtack.

Is it worth it to hire a roofer?

There are several reasons why it’s worth it to hire a professional roofer instead of attempting it yourself. The first is safety. Roofing is inherently dangerous, as a fall from a roof could seriously injure or kill you. Roofers have specialized equipment and training to help prevent accidents.  

Next is experience. Roofers know how to spot problems (leaks, missing shingles, moss or mold growth, etc.)  in your roof that could potentially save you from costly repairs down the road. 

And finally, roofers save you time by getting the job done quickly and with a high degree of quality.

What is the best roofing material?

The best roofing material for your home will depend on your budget and what you’re looking for. If you want a roof that has longevity, consider the following: 

Asphalt Roof

Lasts 20 years

$5 per square foot

Metal Roof

Last 50 years

$10-$18 per square foot 

Clay Roof

Last a lifetime

$15-$20 per square foot (for terracotta)

$20 per square foot (for Spanish clay tile)

Concrete Roof

Last a lifetime

$10 per square foot

Slate Roof

Last a lifetime

$10-$75 per square foot

Sources: The Spruce, NAHB

Contact the best roofers near you to get started on your roofing project today.

Does adding a new roof increase a home’s value?

Home sellers who add new roofing to their homes recover as much as 107% of its value, according to the Remodeling Impact report. If you’re thinking about selling your home, consult with your realtor or a real estate expert to find out which repairs you should prioritize before you put your home on the market. 

If replacing or fixing your roof is on your to-do list, contact the best roofers near you to receive free estimates.

How long does a roof last?

A roof’s lifespan depends on two major factors: the material and how well the roof was installed. Assuming that the roof is installed properly, here’s how long different roofing materials should last:

  • Asphalt shingle roof: 20 years
  • Metal roof: 50 years
  • Slate roof: 100+ years (lifetime)
  • Clay roof: Lifetime
  • Concrete roof: Lifetime
  • Copper roof: Lifetime

Contact the best roofers near you to get free estimates and start planning your roofing project today.

How do you know when you need a new roof?

Some of the signs that indicate you need a new roof include cupping, warping and peeling asphalt shingles, as well as cracks on certain shingles. Other warning signs may include:

  • Leakage
  • Exposed nails 
  • Missing granules
  • Droopy, sagging roof
  • Moss, mold or fungi growth 

A metal roof may need to be replaced when it grows rusty and begins leaking. Tile roofs made of clay, slate or concrete need repairs when cracked. Cleaning and inspecting the roof regularly can help prevent major damage from occurring. 

Contact the best roofers near you to inspect, repair or replace your roof.

Does a roofer need to enter my home?

Generally, a roofer will likely not need to enter your home. The bulk of the work takes place on and around the edges of the roof, where roofing material meets either dormer walls or other structures. So, there is usually no need for person-to-person contact. However, there might be some cases where a roofer needs to enter your home, perhaps to inspect damage or access electrical outlets.

You can take care of any consultation calls using video chats, photos and emails, and payment should take place on virtual platforms. Put together a strategy with any local roofing professionals you contact.

How can I find out if a roofer is considered an essential COVID-19 service provider?

To find out whether a roofer is an essential service provider during the COVID-19 pandemic, start by visiting your state or city’s government website. Local governments are providing up-to-date information for residents during this time.

A national guideline is available on CISA’s website, Identifying Critical Infrastructure During COVID-19. This page addresses 16 different categories of essential infrastructure sectors, but note that not all jurisdictions follow CISA’s definitions of critical infrastructure.  

What’s the best way to set up a consultation or an appointment with a roofer during the COVID-19 pandemic?

Because social distancing is important during the COVID-19 pandemic, it’s recommended that you message roofers after narrowing down your choices through an online search of local roofers near you.

Ask if the roofer is willing to conduct an assessment via video chat rather than a traditional site inspection. Additionally, strategize on what other steps you can collectively take to make sure you’re following guidelines on social distancing during this time, including conducting a virtual payment.

Can I use digital payments to pay for roof installation, replacement or repair?

Digital payment platforms are common among roofers, roof repair companies and other services. The COVID-19 pandemic will likely cause more service providers to adopt platforms like PayPal, Zelle, Google Pay, Square Cash, Venmo and others instead of cash or check to decrease the risk of transmission.

You can typically find out whether roofers accept digital payments on their online profiles, and you should confirm this information with them during a consultation call.

Do roofers offer remote or virtual services?

To find out the degree to which a roofing service can operate remotely, it’s best to contact local roofers and roofing repair specialists near you.

See if they will schedule a video call so that you can show them the project and get an idea of the cost. This will also allow them to give you recommendations on the type of roofing material, and the best time of year to do the project. You might also be able to book a roof installation or repair service far out in advance.

Reviews for Ashburn roofing professionals
Rodney H.
I’m out of the country but my tenant said the roof looks great.
United RoofingUnited Roofing
Glenn F.
Quick response and showed up exactly on time!!! Fixed my roof problem
MS RoofingMS Roofing
Patty W.
They did a great job and very easy to work with! Would recommend them highly to anyone needing a roof.
Residental Roofing & SevicesResidental Roofing & Sevices
Sheila B.
Initial meeting with Jorge provided detailed information regarding shingle issues and he is very personable. Waiting on the roof work to be completed.
United RoofingUnited Roofing
Michael C.
Very busy time with wind damage for Travis Roofing. Rodger responded within 5 mins. from time I submitted request. Arrived on time & did work quickly & professionally. Would highly recommend them.
Travis Roofing GutteringTravis Roofing Guttering
S. N.
Tom at Top Flite was good to update me though the replacement of 2 roofs for me. He send photos along the way, as I was not able to be there. He let me know the scheduling plans due to the weather and was very knowledgeable.
Top Flite RoofingTop Flite Roofing
Tamara E.
Great experience! Mike was very knowledgeable and was able to provide same-day service. He fixed my immediate roofing issue after talking through several options with me. I have already scheduled him for an additional project. Would definitely recommend MSR.
MS RoofingMS Roofing
Ann C.
Josh was able to come the following morning after I contacted him. His crew was there by lunchtime and had the roof repaired in no time. No more leaks since the fix. Thanks for doing something simple where other companies wanted to do more than what was needed.
Full-Spec Home RepairFull-Spec Home Repair
Thumbtack Customer
I am very pleased with my new roof installed by JW Services! The owner, John Worden met me personally within days and provided an accurate estimate for the job. I was most impressed by John's promptness and straight forward approach. He answered all my questions and educated me on his installation process, which I found to be far superior to others. I could not have asked for better service on the day of installation. His team arrived early and completed the job on the same day. John's job supervisor, Carlos was on-site the entire time and kept me informed and at ease. I would recommend JW Services to anyone needing to replace their roof!
JW Services Inc. of NCJW Services Inc. of NC
Jenny G.
I couldn't be more happy with the whole experience working with this company. Great communication, pride in workmanship, value, everything you look for in a company especially when roofing and gutters are not your area of expertise and you have to rely on others for guidance. I Highly recommended and will use again when the time comes.
Roof Top SentinelsRoof Top Sentinels
Thumbtack Customer
Iam very very impressed with the services of JW Services John was very professional and his staff was prompt worked around the clock to get the entire roof completed in no time Carlos is amazing his supervisor I have recommended them to my neighbors that also need a new roof I already have painting and want to replace my door and windows I will always use JW Services for all of our home needs from now on Iam so confident in the great work they have provided us with so many scam companies out there JW services have given me total peace of mind that the job will be done with the best quality I highly recommend this company thanks John and Carlos and your entire staff for a great job well done. Kind regards Kasandra Padilla
JW Services Inc. of NCJW Services Inc. of NC
Shiva T.
Very prompt reply came from Travis on Saturday within few minutes after I contacted him. They verified the shingle damage and took care of it in reasonable price on the same day. Highly recommend him. I was trying to get the repair done with other well known roofing company from last month, with not much success. Glad I found Travis and he took care of it on same day.
Travis Roofing GutteringTravis Roofing Guttering
Lisa M.
Residential Roofing & Services has twenty years of experience, works within your timeframe, provides experienced crews that takes pride in quality of workmanship. They use the best products and provide the ultimate value. I would highly recommend Scott and his team. We were concerned about nails being left in our backyard as we have a dog and Scott's team went over every inch of our yard with their magnetic "broom" and not one nail was left! They were careful not to damage any of my flowers and landscaping lights.
Residental Roofing & SevicesResidental Roofing & Sevices
Thumbtack Customer
John and crew at JW Services took care of 2 roof leaks, and repaired several other areas that needed attention. JW did a great job with repairs. Job site was cleaned up when they were done*. Final cost came in a litte more than initial estimate because of materials. *BUT, (this is the reason for 4 stars) John and crew had tossed a pair of cutters off the roof, and they landed nose first on my stained and stamped concrete patio. I assume they didn't realize that it had happened, because the cutters were still in my flower bed next to the patio. I didn't notice them or the chipped area on the patio until a few days later because of all the rain we were having. When I messaged John to confirm they were his, he replied, yes they were his. Then I informed him that the cutters had chipped a hole in the middle of my patio, after that I never heard or received another response from him. I wasn't planning to ask for money back, all I wanted was my patio repaired, but I doubt I will ever hear from John again. For this reason I wouldn't use his services again nor would I recommend him to anyone else.
JW Services Inc. of NCJW Services Inc. of NC
Joel S.
Scott and his Team where awesome! From the first day he gave the quote until the last day of the job communication lines stayed open. They produced a great product and help me make modifications to my original design that turned out complementing our home better than we expected. On top of it all...everyone was friendly and very professional. I can tell you that I have an upcoming project to do this spring and with out a doubt I will be calling Scott and using Residential Roofing! You will not go wrong here because when you deal with honest people who do a great job, the outcome is exactly like you hope for.
Residental Roofing & SevicesResidental Roofing & Sevices
Brandi M.
It was brought to my attention that after a huge storm, some shingles had blown off of my roof. I’m a single mother of two, which means that any kind of unexpected expense is a headache. One of my neighbors tried to coerce me into using his company to do the repairs and also attempted to charge me for just an estimate which ended up being almost 3 times what the guys at RTS gave me. I would recommend RTS to anyone, because they are trustworthy, thorough, fair, punctual, and extremely professional. The whole experience was stellar from start to finish, except the fact that my neighbor tried to take advantage of me, which had absolutely nothing to do with RTS lol. Great job guys, you’ve gained a lifelong customer! 😊
Roof Top SentinelsRoof Top Sentinels
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