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Q & A

Answers to commonly asked questions from the experts on Thumbtack.

What’s the best way to set up a consultation or an appointment with a tiler during the COVID-19 pandemic?

To set up an appointment or consultation with a tiler during the COVID-19 pandemic, start by conducting an online search for tilers in your area. Ask if the tiler can conduct a consultation through a video call instead of a traditional site visit to limit exposure. It’s also wise to confer about the current state of the pandemic and ensure that it’s safe to complete the project now. If not, discuss postponing for another time. 

How can I find out if a tiler is considered an essential COVID-19 service provider?

To identify essential service providers during the pandemic, visit your city or state’s government website to find a list of recommendations.

A list of national recommendations can be found at CISA’s Identifying Critical Infrastructure During COVID-19 webpage. This service lists 16 different types of essential infrastructure sectors that are approved to continue operation during the pandemic. But note not all jurisdictions follow CISA’s definitions of critical infrastructure. 

Does a tiler need to enter my home?

If the tiling job is located in your house, the tiler will need access to your home. The exception to this would be if the job was taking place in an outdoor area like a backyard.

If a tiler does need to enter your home, take strong precautions. Sanitize all surfaces, avoid being in the same room and conduct payment using digital platforms. Discuss a safety strategy with tilers in your area beforehand.

Can I use digital payments to pay for tile installation, replacement or repairs?

Digital payment platforms are popular in a wide range of service industries, and many tile installment, replacement and repair professionals now accept them. Common platforms include PayPal, Zelle, Google Pay, Venmo, Square Cash and more. 

Start with an online search for tile companies near you. Ask them if they accept digital payments and which types you can use. Then, put a strategy together to follow social distancing guidelines.

Do tilers offer remote or virtual services?

Because tiling is a manual, in-person job, it is not typically considered a remote project. But if you come across a profile that states the tile company is offering remote services, ask them what those services include.

Can you tile over drywall?

Yes, it is possible to lay tile over drywall. If you’re looking to lay a tile backsplash in your kitchen, you can certainly do it yourself — but hiring a professional may save time. 

Before you tile over your drywall, make sure the wall has a smooth surface with no bumps or cracks. Start by using a compound to seal up any crevices, then sand the drywall and clean up the dust. Then, lay a coat of primer on the drywall to get it ready for your tile. 

How long does it take to lay tile?

Depending on the pro’s expertise, the size of the project and its complexity, the time it takes to lay the tile will vary. For some projects, it may take a few hours to lay tile while others will require several days of work. 

When planning a tiling project for your home, get free estimates from the best tile contractors near you and ask them how long it would take them to complete your job.  

Can you tile over tile floors?

Yes, you can lay tile over existing tile floors (or a backsplash). Although it’s generally best to pull up your old flooring, you can simply place tiles on top if your existing floor is in good condition.

Before you start, examine your tiles carefully for mold, cracks or unevenness. Provided none of these is an issue, you can begin laying your new tiles. 

But if this is your first time laying tile — or if you want to ensure that the job is done right — save time by hiring a tiling professional near you

What do you need to lay tile?

If you’re laying a new tile floor, you’ll likely need an assortment of tools and supplies, including (but not limited to):

  • Tile
  • Tile adhesive
  • Tile trim
  • Tile spacers
  • Underlayment
  • Sealer
  • Caulk
  • Level
  • Goggles
  • Gloves
  • Trowel
  • Carpenter’s square
  • Grout
  • Sponge
  • Tape measure
  • Etc.

If you don’t have all of the tools, equipment and skills necessary to lay tile in your home, consider hiring one of the best tile contractors in your area.

Reviews for Ashburn tiling professionals
Charles S.
We hired Santos Home Services to install patterned tiles over an existing tile floor that had been damaged during installation of a new sewer line. They did an excellent job of leveling the floor, applying primer to the old tiles, and installing the new patterned tiles. The new tiles were 8"x 8" and included 10 different patterns. Santos carefully sorted the tiles and laid them in a pleasing arrangement. The entire project was completed in less than a week. We could not be more pleased.
Santos Home services(Paulo Santos)Santos Home services(Paulo Santos)
Eric H.
Gabrini did a terrific job with our tile backsplash. He's very knowledgeable about tile and installation. His professional opinion concerning the placement of tile, pattern, and grout color was spot on. We are very happy.
Casa NOVA Backsplash & CabinetsCasa NOVA Backsplash & Cabinets
Clyde W.
Paulo just finished our kitchen backsplash using a difficult tile shape. The work is outstanding and he finished on time. Also saved us money by not wasting any cut tiles. Took the time to piece together loose tile to minimize the waste. I would certainly hire him again for any future tile work.
Santos Home services(Paulo Santos)Santos Home services(Paulo Santos)
Ms s.
New tile did an excellent job on my backsplash in my kitchen....they were on time and punctual...asked how I wanted the tile placed and did just as requested.... also cleaned up everything as it looked when he arrived! ... I would recommend using new tile for any tile project.. !! GREAT JOB
NewTile BacksplashesNewTile Backsplashes
Sarah W.
Harold regrouted an existing tile floor and reset a few loose tiles for us. Was quick to reply, arrived on time and did a great job.
Harold Pro Floors LLCHarold Pro Floors LLC
Tami O.
Amazing tile installed my tile and they did a good job, they supplied the materials as agreed except for the shoe molding and it turned out nice
Amazing TileAmazing Tile
William A.
Provided great advice and walked me through what I would need to do before moving forward with a tile job. Will be working on my tile moving forward
John Ross tileJohn Ross tile
Thumbtack Customer
i am an interior designer that needed a small scale tile installation for my client. the tile looks great, and i would certainly use casa nova again.
Casa NOVA Backsplash & CabinetsCasa NOVA Backsplash & Cabinets
Rebecca H.
Great tile work for an incredibly reasonable price!
NaCo FlooringNaCo Flooring
Fred M.
Fantastic work by Lee. I’ve done about 30 tile projects either on my own homes or on investment properties and Lee is one of the best tile guys I’ve worked with. Great value and attention to detail. He tiled a floor, tub surround and kitchen backsplash for me. Excellent job... highly recommend.
Economy TilingEconomy Tiling
Lis D.
The tile I chose certainly isn’t easy to deal with, cement tile stains incredibly easy and I wanted to make sure I got the right pro for the task with the addition of a butcher block counter. I asked if they have experience with this type of tiles and counter and the answer was short and direct stating that they work with all types of tiles. Not true. When asked what is the process they use to prevent the stains, the simply ghosted. Very disappointing and disrespectful. Think twice.
NewTile BacksplashesNewTile Backsplashes
Antoine T.
I hired NewTile Backsplashes to install some slate tile in a herringbone pattern in my née kitchen and couldn’t be happier! The owner, Luciana, was extremely kind, responsive, and knowledgeable — he even gave me some advice on picking the tile. His team was courteous and quick and I’d hire them again for tiling in a heartbeat.
NewTile BacksplashesNewTile Backsplashes
Jake S.
Overall very good result. The tile looks great.
Harold Pro Floors LLCHarold Pro Floors LLC
Shelly D.
Working with Nicolas was a pleasure. He did a great job installing floor and shower tile in a bathroom for a client. He is a diligent worker, kept the job site clean and organized and finished the job on time. The quality of his work is outstanding. I would recommend Floor 2 Ceiling Tile & Stone for all your tile work.
Floor 2 Ceiling tile & stone. LLCFloor 2 Ceiling tile & stone. LLC
Brett C.
Diego did a great job on my kitchen backsplash. I had a tile that cracked after install and he came back and fixed it the next day. Will hire him for future tile jobs.
Razo Tile, LLCRazo Tile, LLC
Simon L.
Awesome job of my kitchen backsplash tiling. Highly recommended
Santos Home services(Paulo Santos)Santos Home services(Paulo Santos)
Mary B.
K&T replaced tile in our laundry room, and did a great job. Super responsive to our initial request and got out to install for us really quickly. Would recommend for future tile installation!!
K&T RenovationsK&T Renovations
Leslie m.
They did such a great job and I would definitely use them again for any tile work!! They were the best price also and very quick. They were able to tile our master bathroom in under 5 days.
VMK Zanetti’s Floor’s LLCVMK Zanetti’s Floor’s LLC
Amelia S.
Working with Amazing Tile was great. I really value communication and professionalism and both Rodrigo and Vinny were great to work with. The result was exactly what I was looking for and will be using them again to do my backsplash tile!
Amazing TileAmazing Tile
Toni W.
Diego did a wonderful job on the kitchen backsplash and correcting the tile in the master shower. He was extremely professional and courteous. He took his time and paid attention to detail. I highly recommend him for any tiling project.
Razo Tile, LLCRazo Tile, LLC
Melissa V.
Can’t say enough good things about Amazing Tile. Truly. They demoed the old kitchen backsplash, guided me through the details of purchasing the new tile, and did a beautiful job installing the new tile in a herringbone pattern. Vinny was professional, helpful and super kind. They even cleaned up afterward, didn’t leave a speck of dust behind. Their fee was reasonable and I’d definitely work with them again!
Amazing TileAmazing Tile
Michael p.
Great experience and great job on my porcelain tile floor. Highly recommend.
Harold Pro Floors LLCHarold Pro Floors LLC
John L.
Excellent work replacing tile in old bathroom. Would definitely hire again.
GSG Group Construction LLCGSG Group Construction LLC
Andrew J.
Vinny at Amazing Tile was very responsive, communicative, and did great work on my bathroom floor. Although it was a small project he treated it with the care expected from a much larger job. Will definitely be reaching out to him on future tile projects.
Amazing TileAmazing Tile
Nadine R.
David is awesome! Worked 4 hours to clean my entire bottom floor tiles and also cleaned 2 bathroom floor tiles too! David came earlier than his appointment and brought my floor tiles back to life as well as freshened up my cracked bathroom grout! I would definitely recommend David and his prices are very reasonable compared to others that quoted the job too!
Back to New Tile and GroutBack to New Tile and Grout
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