I provide the following services:
- Over 15 years of experience as a computer support specialist with experience in various industries.
- Completely capable of providing technical assistance, support, and advice to large computer user groups.
- Knowledgeable in computer concepts, configuration, transfer data, testing configured systems, installations and other deployments.
- Well understanding of VPN and TCP/IP, information systems, networking, operating systems and provides hardware and software support and troubleshooting.
- Knowledgeable in help desk concepts and remote services, problem solving, and principles of customer service along with various ticket tracking software.
- Proficient in operating high tech equipment such as Xerox, Kodak, and Canon high - speed copiers and mail room equipment.
- Communicate effectively to resolve customer complaints, problems and concerns in a timely manner to ensure continued customer or client satisfaction.
- Hands-on approach provides for an accurate analysis, and improvement of the workflow.