I have a couple of laptop computers in my home. One is for my use, the other one is for my grandchildren to use.
My grandkids love to download games, watch videos, and they do their school projects as well on their computer. With their downloads, they have inadvertently "downloaded some problems" as well. Unfortunately, I can't blame all of the issues on the kids, I have had my fair share as well!
As much as I am on the computer, I know nothing about what to do when things go wrong! Trish has worked on my computers for years. I count on her expertise every time my computers have issues. She has taken care of virus's, retrieved information that I thought I had lost, downloaded my info onto an external hard drive for safe keeping, as well as help me with downloading antivirus programs to protect my computers in the future. I always get them back in good working order, in a timely manner, with the issues fixed.